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Marcus On Selling
After reading your interview with Stanley Marcus, I can imagine quite a few retailers shaking their heads and mumbling to themselves, "If everything Marcus says is true, we are in bad trouble."
Every merchandise manager in America should post this story on the bulletin board and insist that each department head and salesperson memorize it. Our stores would then be a better place to visit -- no more salespeople saying "we don't have it" just because it's not on the rack.
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