ScriptLogic Beefs Up Help Desk Offering
The new solution offers prevention and management of desktop issues.
ScriptLogic, a systems lifecycle management solutions provider for Microsoft (NASDAQ:MSFT) Windows-based networks and a division of Quest Software (NASDAQ:QSFT), has introduced a new bundled solution for comprehensive prevention and management of desktop issues.
The ScriptLogic Incident Management Solution includes Desktop Authority Password Self Service, which allows end users to solve their own password problems, such as reset requests, reducing the number of calls to the help desk; BridgeTrak 7.0 to seamlessly track trouble tickets, capturing, prioritizing and processing them in order to reduce the lifecycle of a desktop issue; and Desktop Authority Remote Management Gateway to allow IT administrators to respond to these issues remotely.
"IT administrators, especially those in small-to-medium sized businesses, note that a significant amount of their day is spent correcting end user IT problems," Nick Cavalancia, vice president of Windows management at ScriptLogic, said in a statement.
ADVERTISEMENT
FROM OUR PARTNERS
Select Services
- Forced to pay more?
- Salesforce costs up to 65% more than Microsoft Dynamics CRM. Compare.
- Collaborate in the cloud with Office, Exchange, SharePoint and Lync videoconferencing.
- Begin your free trial at Microsoft.com/office365
- Get on the same page
- Show and tell by sharing your screen instantly at join.me. Free.
- Shred No-Handed!
- Hands Free Shredding From Swingline Lets You Do More Productive Things!
- Winning new customers?
- SMB experts share their secrets at PersonallyPB.com/smb
- Turn Fans into Customers
- Social Campaigns from Constant Contact. Sign up now - it's free!
