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Alcatel-Lucent Unveils New Contact Center Service

 

Alcatel-Lucent (NYSE:ALU)  has launched its OmniTouch Contact Center Premium Edition in North America.

Specifically designed for mid-market contact centers -- centers with 20 to 150 agents -- the new service integrates Alcatel-Lucent's OmniPCX Enterprise platform and the Genesys 7 contact center software.

This advanced multimedia service provides a fully centralized, graphical management environment, as well as an embedded solution for call qualification, management of real-time business conditions, and collaboration capabilities linking agents, experts and customers.

The OmniTouch Contact Center Premium Edition's user-friendly role-based graphical interface, Visual CC, allows for easy deployment, reducing the gap between implementation and the first call answered. It also offers visibility and control through real-time interaction and call flows.

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