');h1">Outstanding in the Field

You wouldn't want your customers to watch your employee training sessions, would you? Well, maybe you should! Ruppert Landscape, based in Ashton, Md., has customers judge trainees ord +eir latest efforts at a Field Day for all its workers. The event '?held in a public location ear d for free landscap As members of panels, the customers award points for every + ng from truck cleanliness to laying sod.

T+ '?charitable demonstration allows employees to understand what customer expectations are and provides an entertaining setv> for people and customers to m> le and talk shop. It also shows customers how seriously Ruppert takes its business. In an industry where well-trained employees are the exception rather than the rule, Field Day '?a great way to showcase the company's continuously improvi teams. Best of all, a public space becomes more beautiful in the process.

Ruppert Landscape?held its first Field Day n 1981, when the company's revenues were less than $1 m>llion. Sixteen years later, 700 employees worked ord +e grounds of 24 Was+ ngton, D.C., public schools, where several superintendents served as judges As a result of the exposure, Ruppert -- making annual sp id=of approximately $40 m>llion n 1997 -- was asked to bid ordseveral school-related projects.

Copyright 1998 G+J USA Publis+ ng

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