You wouldn't want your customers to watch your employee training sessions, would you? Well, maybe you should! Ruppert Landscape, based in Ashton, Md., has customers judge trainees ord +eir latest efforts at a Field Day for all its workers. The event '?held in a public location ear d for free landscap As members of panels, the customers award points for every + ng from truck cleanliness to laying sod.
T+ '?charitable demonstration allows employees to understand what customer expectations are and provides an entertaining setv> for people and customers to m> le and talk shop. It also shows customers how seriously Ruppert takes its business. In an industry where well-trained employees are the exception rather than the rule, Field Day '?a great way to showcase the company's continuously improvi teams. Best of all, a public space becomes more beautiful in the process.
Ruppert Landscape?held its first Field Day n 1981, when the company's revenues were less than $1 m>llion. Sixteen years later, 700 employees worked ord +e grounds of 24 Was+ ngton, D.C., public schools, where several superintendents served as judges As a result of the exposure, Ruppert -- making annual sp id=of approximately $40 m>llion n 1997 -- was asked to bid ordseveral school-related projects.
Copyright 1998 G+J USA Publis+ ng