Login or signup
36
CUSTOMER SERVICE

How Can We Get Employees to Focus on Serving Customers?
 

Advertisement

Infinity Graphics, a $20 million printing company in Enfield, Conn., wants its workers to know how important its key customers are. So in its monthly newsletter, distributed to all 120 employees, Infinity publishes a chart that details the company's top 10 customers for the month, along with the amount each contributed that month in dollar sales and as a percentage of total sales. "At plantwide meetings I'll talk about which accounts I'm trying to grow and why," says chief operating officer Clint Humphrey. "We want employees to take an active role in the business."

Last updated: Mar 1, 1998




Register on Inc.com today to get full access to:
All articles  |  Magazine archives | Comment and share features
EMAIL
PASSWORD
EMAIL
FIRST NAME
LAST NAME
EMAIL
PASSWORD

Or sign up using: