Karen Carney

Better 360° Evaluations

 
LISten's Checklist of Competencies/Behaviors
  • Leadership. Motivation, team building, role model, visionary, trouble shooting, positive reinforcement.
  • Management. Develops methods and procedures, sets expectations and standards, plans to achieve goals, allocates resources, holds people accountable, rewards achievement.
  • Supervision/staff development. Hands-on, process-oriented, people development, delegation, coaching, counseling, giving feedback, managing conflict, brings out the best in people in achieving goals.
  • Business management. Accounting, collections, budgeting, quality control, continuous improvement, best practices, design of policies and procedures.
  • Communication skills. Persuasive, frank, and productive communication, listening, writing, presenting, reporting.
  • Interpersonal skills. Productive one-on-one relations, adapts to different styles, emotional maturity, respect, values diversity.
  • Personal characteristics. Integrity, trustworthy, manages stress, responsible, organized, disciplined, good work ethic.
  • Adaptability/change readiness. Effective in varying circumstances, eager to learn new skills and tackle new responsibilities.
  • Client focus. Knowledge of clients, manages client change orders, customer service, product knowledge, networker, influences clients, positive client relationships.
  • Sales ability. Persuasive, command of sales strategy, versatile communication tools, bottom-line focus.
  • Judgment/problem solving. Systematic problem-solving skills, analytical, conceptual, detail oriented, thorough, creative, innovative, proactive.
  • Technical/professional proficiency. Expertise in area of specialty, keeps current, pioneers new developments.
  • Work quality/quantity. Consistently produces high volume, handles difficult assignments effectively, available to help others, meets deadlines, reliable.
  • Teamwork. Effectively works with team dynamics, promotes team productivity, subordinates personal objectives to team goals.
  • Project planning. Preparation, goal setting, develops plans and schedules, develops monitoring systems, models life-cycle framework and estimating.
  • Project implementation. Resource management, procurement, communications, group awareness, priority setting, project control, risk management, managing scope changes, follow-through, project reviews.
  • Quality focus. Attention to detail, continuous improvement, design of processes and procedures, development of expectations and standards.
  • Other. Write your own here:__________________________________________

Editor's note: The folks at LISten offer a variety of services and resources. They can help you start your own 360° feedback program from scratch or computerize your paper-and-pencil evaluation results, which will save you time and money. They can also help you focus your personal- and professional-development efforts. For a faxed copy of tips for successful 360° s, call LISten at 800-765-6186.

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