Store managers at the St. Ann branch of Famous-Barr department stores, based in St. Louis, go to each employee at the end of the day to see what went well for them that day, rather than wait for a weekly or monthly report. "Those positive items are worked into the next morning's store rally," says merchandise sales manager Dan Eppler, of the St. Ann branch. "It has been a very effective way to reinforce good news on a timely basis and charge employees up to do their best, every single day."
Copyright 1999 Bob Nelson, used with permission of the author. All rights reserved. Excerpted from Bob Nelson's Rewarding Employees newsletter.