E-tailers need to shape up their Web sites and improve navigation if they're going to retain customers, according to a recent survey by NetSmart.
According to consumers:
NetSmart asked respondents to critique e-commerce Web sites.
The survey found that the most common mistakes that e-tailers make when designing Web sites are:
Overall, NetSmart reasearchers concluded that many e-tailers do not recognize the differences between traditional retail and e-tail.
The research revealed that - on average - new Internet users need about three years to become comfortable with e-commerce transactions. 32% of new users surveyed said that security fears are the main reason they don't shop online, which is down from 91% in 1995. Intuitive navigation is a key factor in the success - or failure - of your Web site. If consumers visit your Web site and are frustrated by the navigation, they will leave. Most frustrated consumers won't return to a Web site that they've deemed tough to navigate, unless you make changes and let them know that you've improved navigation.
Our advice: assess the navigation of your Web site, and improve shortcomings now! As more and more consumers are shopping online - and exploring different e-tail options - it's a key opportunity to turn your Web site into a frequently browsed site - and to increase revenue.
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