Login or signup
36
ONLINE BUSINESS

Explain Exactly How You Will Remedy the Problem
 

Advertisement

It's vital to explain in writing to your customers exactly what will be done to fix a problem and when. Here is a template you can use to create an e-mail letter to your customer.

To: Andrea@customer.com
From: Jvirtual@acmesports.com
Subject: Complaint/remedy

Dear Ms. Jones:

Thank you once again for bringing the issue of [state the problem] to our attention. Our customer service team has completed its review of this matter.

We will ship you a replacement product within 24 hours. For your records, the new order number is 098-5679-9876. Please don't hesitate to contact us in the future should you have additional questions. Our goal is to provide you with the best possible customer experience.

Thank you for shopping at Acmesports.com.

Best regards,
John Virtual

Copyright © 1995-2000 Pinnacle WebWorkz Inc. All rightsreserved. Do not duplicate or redistribute in any form.

Last updated: Apr 20, 2000




Register on Inc.com today to get full access to:
All articles  |  Magazine archives | Comment and share features
EMAIL
PASSWORD
EMAIL
FIRST NAME
LAST NAME
EMAIL
PASSWORD

Or sign up using: