Ever worry that your employees may be struggling with non-work-related problems but are unable to talk to someone about them? Take a cue from Ipswitch Inc. in Lexington, Mass. The Inc. 500 company pays a measly $8,000 (or $65 an employee) annually to provide a 24-hour employee-assistance program. The program, which connects employees and their families to live, certified counselors by means of a national hot line, provides aid that is free and confidential. The company monitors the volume of usage, which, according to human resources vice-president Betty Lang-Holmes, is a real plus. "If the report says that a lot of people are struggling with work-family issues, then we can put more programs in place to help," she says.