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- How Businesses Can Respond to Criticism on Yelp
- Three business owners give their views on when it makes sense to respond to critics posting negative reviews on Yelp Kasey Wehrum
- The Business of the Supermarket
- How software, shelving, and shopping baskets keep Hannaford Supermarket running smoothly Kasey Wehrum
- The Business of Molecular Gastronomy
- Behind the scenes at Alinea Restaurant in Chicago, these companies supply chefs with the tools they need to master molecular gastronomy Kasey Wehrum
- Sales and Profit Plunge at Car Dealers
- Sales and profits per employee fall at new car dealers between 2007 and 2008
- A Skimmer's Guide to the Latest Business Books
- Leigh Buchanan
- Business Travel: A Guide to Luggage Delivery Services
- Have your luggage shipped instead of checking it in on your next flight Shivani Vora
- How I Did It: Reid Hoffman of LinkedIn
- Reid Hoffman, as told to Mark Lacter
- The Zappos Way of Managing
- How Tony Hsieh uses relentless innovation, stellar customer service, and a staff of believers to make Zappos.com an e-commerce juggernaut -- and one of the most blissed-out businesses in America Max Chafkin
- 10 Questions for Tony Hsieh
- Max Chafkin
- Don't You Wish You'd Thought of That?: America's Weirdest Businesses
- 30 tributes to entrepreneurial...daring Inc. Staff
- Best and Worst of Customer Service
- A recent list ranks industries according to customer satisfaction. Caitlin McDevitt
- How to: Create a Smart Credit Policy
- Inc. Staff
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