3 Ways to Get Inside Your Customer's Head
User experience expert Amy Buckner Chowdhry explains how to understand what your customer needs before you launch a new product. Watch video
USER EXPERIENCE MATTERS 
Amy Buckner Chowdhry
Want a Great Place to Work? 6 Tools to Make It Happen
From conferencing to networking, use these simple technologies and watch your teams achieve more. Read story
Increase Online Sales: A 10-Step Checklist
Make sure users purchase what's in their shopping carts before they leave your site. Adopt these user experience best practices. Read story
7 Easy Ways to Reduce Email Overload
Take these cues from a digital-user-experience expert about how to stop depending on--and wasting your time using--email. Read story
Win Your Digital Strategy Across Platforms: 5 Steps
Don't just build a website and assume your digital job is done. Consider your desktop, mobile, and tablet presences individually. Read story
User Experience Best Practices: How Fitbit Gets it Right
Fitbit, an activity-tracker, created a best-in-class customer experience. Here's how you can too. Read story
How to Build the Next Instagram
To make sure your mobile app is a hit, you must focus on these three aspects of user experience. Read story
5 More Habits of Customer-Obsessed Companies
Firms like Intuit, eBay, and PayPal are intensely focused on improving online user experience. Here's five more ways you can be, too. Read story
5 Habits of Customer-Obsessed Companies
There's a reason ESPN, Google, and Zynga lead their industries. They're relentless about understanding their users. Here's how you can be too. Read story
Want to Delight Your Customers? Map How They Feel
Make sure every interaction you have with your customers inspires a positive emotion. Read story
You Can Win Customers for Life
Looking to build strong relationships with your clients? Master their personal styles. Read story
Redesigning Your Website in 2012? Ask These 3 Questions First
Web visitors don’t want to hunt around your site to find what they need. Don’t make them. Read story
Be Like Netflix, Not BlockBuster
Why your website user experience matters--and how to create a great one. Read story
