4 Tips for a Well-Timed Product Launch
Pull the trigger too soon, and your half-baked idea will turn customers away. But waiting for perfection is no less dangerous. Read story
6 Smart Tricks to Get Better Feedback
Want to know what your customers really think? Go beyond focus groups and try some of these clever techniques. Read story
What Customers Say--and What They Really Mean
Knowing what users really want is critical to your business. Here's a translation guide for some common comments. Read story
Business Lessons From My 10-Month-Old
When my daughter was born, I scrambled to learn parenting skills. Now that we're all sleeping through the night, I realize how much those skills help me as a... Read story
Email Marketing: 7 Mistakes NOT to Make
We've sent more than 1.5 billion emails since launching five years ago. We've made a few mistakes--and learned some vital lessons. Read story
