Diane Hessan is the President and CEO of Communispace, a consumer collaboration agency "with a blue-chip client list that would make a Madison Avenue giant jealous," according to Advertising Age. A pioneer in creating online communities to help businesses engage with their consumers, Diane helped found Communispace in 1999--when no one knew what social media was. Communispace delivers unparalleled consumer engagement and business impact, with more than 700 communities launched to date. In 2012, Communispace was rated the fastest-growing company in its industry, and it has received many awards for product innovation, marketing leadership, and corporate culture. Diane has spent her career helping companies become customer-focused--as a business executive and as co-author of the bestselling book Customer-Centered Growth: Five Proven Strategies for Building Competitive Advantage. Diane has received many honors and awards and is a graduate of Tufts University and Harvard Business School.