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Eric V. Holtzclaw is a serial entrepreneur who has founded multiple startup companies, including one of the first profitable Internet enterprises. His last company appeared on the Inc. 5000 list three years in a row. Eric advises clients on the "whys" of business--why customers buy, why teams work, and the all-important "entrepreneurial why." He is the author of "Laddering: Unlocking the Potential of Consumer Behavior" and his weekly radio show, The 'Better You' Project, shines a spotlight on entrepreneurs' individual business journeys and successes. Learn more about Eric at www.ladderingworks.com or e-mail firstname.lastname@example.org.