7 Ways to Make Customers Love You
Follow these simple rules and you'll have customers buying from you again and again and again. Read story
SALES SOURCE 
Geoffrey James
Cold-Calling Fail: 6 Cheesy Phrases to Avoid
Most cold-calling scripts include dated lines that can scare off potential customers. There are better ways to make the same points. Read story
6 Habits of Extraordinary Bosses
These daily behaviors separate truly brilliant managers from their not-so-brilliant peers. Read story
How to Understand Customer Needs
If you don't ask the right questions, you won't get the best answers--and you can't position your solution properly. Read story
7 Things Customers Want Most From You
It's not just about your product or service. Customers want you to be the type of person they can trust to get the job done. Read story
Top 3 Ways to Waste Marketing Dollars
It's easy to burn through a budget with these big-ticket items. There's a better way to spend your cash. Read story
How to Fix Your Sales Message
Don't force your customers to do mental gymnastics to understand where you fit into their business. Read story
Get Complainers Off Your Back: 5 Tricks
Use this sure-fire method to turn workplace whiners back into productive team members. Read story
3 Smarter Ways to Raise Prices
An increase in price, if done correctly, can actually make your current customers feel more appreciated. Read story
5 Ways to Close a Deal
Everybody who sells should be able to master these five classic ways to ask for the business. Read story
iPhone 5 & the Myth of Steve Jobs
It's time to retire the myth that Steve Jobs' bad behavior was essential to Apple's success. Read story
Cold-Calling Trick: 16 Ways to Start a Conversation
The most effective way to open a conversation is to connect your call to one of these "trigger events." Here's how. Read story
Cure for Work Stress
Change the way you think about the future, and you can reduce (or even eliminate) stress. Read story
10 Dumb Sales Tactics to Avoid
These big mistakes seem to be shockingly common. Make sure you're not guilty of any of them. Read story
Smarter Way to Sell
It's time to retire the "Always Be Closing" slogan. Here's a better alternative. Read story
6 Most Overrated Management Concepts
These common buzzwords hide a world of sloppy thinking. Don't get stuck in any of these jargon traps. Read story
Can't vs. Won't: Know the Difference
How often do you find yourself saying you can't do something? The words you choose can determine your success. Read story
How to Sell Against a Competitor
You never want to badmouth your rivals. But there are other ways to highlight your strengths. Read story
8 Ways Politicians Can Help Small Business
Politicians of both parties claim to support small business--but if that's so, here's what they should really do. Read story
Success Secret: Change Your Internal Dialogue
Don't talk yourself out of success. Improving the words you use to describe your own experience can make your future brighter. Read story
Quiz: What's Your Feedback Style?
Once you understand how you prefer to give (and be given) feedback, it will be easier to adapt your style to match the person on the receiving end. Read story
5 Common Words That Create Failure
Your level of success is predetermined by the words you use every day. Avoid these five "failure" words. Read story
5 Most Common Marketing Mistakes
Effective marketing means stepping back, doing your homework, and (usually) starting over from scratch. Read story
Know Exactly What Your Customers Are Thinking
The key to tapping into your customers' thoughts is to listen--really listen--to what they have to say. Only then can you sell effectively. Read story
Motivate Yourself in 30 Seconds
It's easy to motivate yourself when you ask your mind (and heart) the right questions. Read story
10 Smart Rules for Giving Negative Feedback
Here's how to handle employees when a kick in the rear is more appropriate than a pat on the back. Read story
Secrets from the World's Happiest Workplace
Icelanders are more than twice as happy as Americans. Here's what your business can learn from them. Read story
12 Things Customers Care About
There are several key factors that can cause a customer to sign on the dotted line. Make sure your offering is tied to one or more. Read story
5 Reasons Ayn Rand Is Bad for Business
CEOs that tout Ayn Rand as a "must read" in their firm are making a huge mistake. Read story
Easy Trick to Avoid a Price War
Don't get stuck slashing prices. Instead, use this consumer-behavior secret to reframe the competition. Read story
How to Ask for an Initial Meeting
The way you ask for the appointment could determine whether you'll make a sale. Be sure you get it right. Read story
Positive Thinking: How to Change Your Future
Want to be more successful? Change the way you view the world by adopting these 10 beliefs. Read story
How to Avoid Dead-End Deals
Don't spend much time (or money) on potential "customers" until you know they're serious about buying. Read story
How to Hire Extraordinary Employees: 7 Rules
Want an amazing work force? Use these rules to define the talents and skills you need--then bring them in the door. Read story
5 Rules: How to Avoid a Spam Filter
Does your role involve emailing people you don't know? Make sure you're not landing in the junkmail box. Read story
Make a Cold Call That Works: 4 Steps to Prepare
Cold calling is hard enough when you're calling "out of the blue." Here's how to lay the groundwork in advance. Read story
10 Tricks for a Fabulous Workday
It takes just as much effort to have a wonderful day as it does to have a miserable one. Why not enjoy yourself? Read story
5 Ways to Alienate a Customer
These five dumb mistakes drive customers away. Fortunately, they're all easily avoided. Read story
World's Most Important Business Question
One simple question can determine whether your company will succeed or fail. Make sure you and your team are constantly asking it. Read story
9 Rules for Better Meetings
Trying to fight inefficiency? Keeping business meetings on topic and on schedule is like expanding your workforce without increasing payroll. Read story
