Jean Thilmany


Meeting on the Web: Which Tools to Use?

By Jean Thilmany |  Apr 1, 2009

Which collaboration tool should your business turn to for meetings on the Web? And what’s the difference between a webinar, webcast, and Web conference? Ho...  Read story

Software to Help Catch a Thief

By Jean Thilmany |  Mar 1, 2009

Anti-fraud software -- which can be purchased or hosted offsite -- can help deter online theft by analyzing transactions over the Web to verify authenticity.  Read story

Switch Blade: Migrating to Blade Servers

By Jean Thilmany |  Jan 1, 2009

Small-scale blade servers can dramatically slash small business energy and cabling costs and cut server space. But is your small business ready for the switch?  Read story

Software to Manage Customers: CRM vs. CEM

By Jean Thilmany |  Jan 1, 2009

What is the difference between customer experience management (CEM) and customer relationship management (CRM)? Which would work better at your company? Shou...  Read story

Training Your Talent Online

By Jean Thilmany |  Nov 1, 2008

Many small and mid-sized businesses simply don't have the resources to hire staff to fully train new employees. Web-based job and ethics training modules mig...  Read story

Best Web Conferencing Tools for Your Buck

By Jean Thilmany |  Nov 1, 2008

Web conferencing has become essential in the age of higher travel costs, lower budgets, and online collaboration. Here's how to use Web conferencing tools to...  Read story

Enterprise Resource Planning: Do You Need It?

By Jean Thilmany |  Oct 1, 2008

Many vendors now offer ERP services for the small business. But does your small business need one? Here's how to decide if your business may benefit.  Read story

Software-as-a-Service Vs. Managed Services

By Jean Thilmany |  Sep 1, 2008

What's the difference between SaaS and the managed service concept? And how can you decide which is best for your business?  Read story

SOS: Safely Outsource Storage

By Jean Thilmany |  Aug 1, 2008

Instead of buying or building on-site storage, backup, and recovery systems, many businesses are opting to outsource to manage storage service providers. Her...  Read story

Watchful Eyes: Outsourcing Video Surveillance

By Jean Thilmany |  Jul 1, 2008

Video surveillance does more than monitor cash registers. With specialized software, in-store cameras can stream video to a private site, where images can be...  Read story