OWNER'S MANUAL  

Jeff Haden


5 Questions Great Job Candidates Ask

Many of the questions potential new hires ask are throwaways. But not these.  Read story

One Word That Defines a Great Personal Brand

Julia Allison, one of the Web's biggest self-promoters, explains how to define your brand before others do it for you.  Read story

Performance Reviews: 8 Things Not to Say

Sometimes it's what you don't say during an evaluation that makes all the difference.  Read story

Eric Ripert on How to Build a Classic Brand

Le Bernardin restaurant has received four stars 26 years in a row. The head chef explains what it takes for a brand to never go out of style.  Read story

10 Business Clichés That Prove You're Lazy

Recognize any of the platitudes on this list? Here's why you should stop using them--now.  Read story

Best Reason to Start a Business? God Asked.

One entrepreneur explains how he answered God's call by starting a new venture.  Read story

How to Get Paid Faster

Here's a simple way to figure out how quickly you're collecting--and how to do it faster.  Read story

2 Web Metrics Every Entrepreneur Should Know

What do visitors really do when they come to your website? These two metrics will tell you.  Read story

Best Way to Protect Your Brilliant Ideas

How do you know when to patent, trademark, or a license your idea? We grilled the CEO of General Patent Corp. to find out.  Read story

How Much to Pay Remarkable Employees

When you've found someone who's truly outstanding, the normal pay rules shouldn't apply.  Read story

Secret to Outstanding Customer Service

Growth and scale are typically the enemy of great, personal customer service--except in this case.  Read story

Best Way to Make Employees Better at Their Jobs

Forget trying to come up with motivational tools and "tricks." There's a better--and simpler--way to get more out of your staff.  Read story

Time to Break Up With Your Bank

Your relationship with your bank may be one-sided--and expensive. But you won't know unless you play the field.  Read story

10 (More) Beliefs of Remarkably Successful People

Successful people think about their work differently than most. Here are some of the beliefs they said we missed in a previous story.  Read story

3 Interview Questions That Reveal Everything

Employee fit is crucial. Here's a simple way to know if a job candidate is right for your business.  Read story

How Google Is Killing Organic Search

If your business depends on customers finding you in search results, you're in trouble--and it's likely to get worse.  Read story

How to Sneak Up on Incredibly Elusive Goals

If success always seems to be just out of your reach, consider approaching your goals from a new angle.  Read story

11 Ways You Allow Your Life to Suck

Is your personal or professional life unsatisfying? Here's how you--more than anything else--might be holding yourself back.  Read story

Shake Shack CEO: 'We Want to Be the Anti-Chain Chain'

Can the company achieve global burger domination without becoming a soulless corporation? CEO Randy Garutti explains how he plans to do it.  Read story

One Thing Employees Need (But Rarely Get)

Pay, benefits, training, opportunities: All important. But this is more important.  Read story

Your Most Important Investment

Chances are, you're failing to invest in the most important asset of all. Do these five things and your business will be better for it.  Read story

Basic Social Media Mistake Everyone Makes

Why don't more people "like" your business on Facebook or follow it on Twitter? Simple: Your perspective is all wrong.  Read story

9 Dumb Ways to Ruin a Meeting

If you must call a meeting, make it count. Don't waste everyone's time with one of these mistakes.  Read story

10 Habits of Remarkably Charismatic People

Charisma isn't something you have. It's something you earn. Here's how.  Read story

Worst Firing Story. Ever.

Think you have a colorful story about a person who was fired? Try topping this one.  Read story

What Employees Really Think During Performance Reviews

Here's the psychological explanation for why most evaluations don't go the way they should.  Read story

Crisis Management: 3 Things You Must Do

When the clock is ticking, why the crisis happened doesn't matter. What you do about it is what makes all the difference.  Read story

Who Wins: The Opportunist or the Opportunistic?

They sound like the same thing, but these are two very different kinds of entrepreneurs. Here's who wins in the end.  Read story

Make Your Team More Innovative, Instantly

All you need is 10 minutes--and some very thick skin.  Read story

Social Media Marketing: Why It's Not Paying Off

Putting in too much time for too little return? You're not the only one. Here's what you're doing wrong.  Read story

Red Hat CEO: How Great Leaders Inspire Followers

After a while, even charisma and eloquence fade. What do you do then? Red Hat CEO Jim Whitehurst explains.  Read story

5 Time-Saving Tools for Twitter

Check out a round-up of apps that will let you do less and benefit more from your social media marketing efforts.  Read story

The Only Definition of Success That Matters

To a small business owner, to an employee--to anyone--there is only one way to determine success.  Read story

One Thing Your Performance Reviews Are Missing

You might be measuring your employees against every metric under the sun... but here's one you're probably forgetting.  Read story

You Know You're an Entrepreneur If...

Are you really living the entrepreneurial life? Here are a few ways to know for sure.  Read story

Top 11 Ways to Irritate Your Co-workers

Oops. Are you making any of these etiquette mistakes?  Read story

9 Beliefs of Remarkably Successful People

The most successful people in business approach their work differently than most. See how they think--and why it works.  Read story

Most Important Thing You've Lost

Remember the first day you became your own boss? Remember how you felt? Here's how to get that back.  Read story

6 Unexpected Ways to Make Someone's Day

If you really want to brighten someone's day, do the unexpected. The effect could last a lifetime.  Read story

How the Rich Got Rich

Like to emulate the success of others? If wealth is what you're after, look to an unconventional source for tips: the IRS.  Read story