OWNER'S MANUAL  

Jeff Haden


6 Ways Successful People Stand Out

Substance trumps style in the long run. Here's how to make the kind of impression that lasts.  Read story

How to Keep a Superstar Employee Happy

Can't offer extra money or a better title? You may not need either to get your top employee to stick around.  Read story

A Simple Cure for Project Management Headaches

Want to spend more time working on a project than managing it? Try this tool.  Read story

Without This Skill, You Won't Succeed

It doesn't matter what industry you're in. This is the one thing all successful people know how to do well.  Read story

Friday Fail: The Most Bizarre Interview

Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. Up this week: Awkward hiring situations.  Read story

The 9 Elements of Highly Effective Employee Praise

Step 1: Lose the Employee-of-the-Month program. (No one cares about it.) Here's the recognition your staff really deserves.  Read story

Why 'Idea' Should Be a Verb

Ideas without action aren't ideas--they're regrets.  Read story

The Difference Every Boss Can Make

How seemingly insignificant moments can have a lasting impact on your employees' lives.  Read story

8 Things Great Consultants Say

You may not want to hear some of these things--but your project will be better for it.  Read story

How to Build a Great Team With Imperfect People

Your goal isn’t to ensure every employee is great; it's to ensure that collectively they'll be great. (There’s a big difference.)  Read story

Reid Hoffman Wants You to Invest His Money

The LinkedIn co-founder is lending $1 million to struggling entrepreneurs around the world and you can help decide who gets it.  Read story

How to Settle Employee Squabbles

The last thing you want to do is seem like you're taking sides. Here's how to handle interpersonal problems more gracefully.  Read story

The Best Way to Fire an Employee

These tips won't make it any easier on the employee (or you) but they will make the process go as smoothly as it can.  Read story

This Is What Small Business Success Looks Like

He never achieved fame. He never achieved fortune. But you might say this entrepreneur did something infinitely more important.  Read story

Q&A: Meet Shaq, the Entrepreneur

The star athlete on why he's getting his Ph.D., how he chooses business ventures, and the weirdest pitch he's ever received.  Read story

Should You Track Economic Value Added?

It's a complicated formula that provides excellent insight into performance... but does it matter for your business?  Read story

The 5 Most Powerful Words in Sales

Your words help you build relationships with customers--so choose them carefully.  Read story

5 Things You Should Say to Your Colleagues Today

They're small things--but they can completely change someone's day.  Read story

The Antidote to Insecurity

Give in to your insecurity and the problem will only get worse. Here's how to confront it head on.  Read story

How to Avoid Confrontation… and Still Succeed

Conflicts rarely end well, so it's natural to want to avoid them. But you can't hide from them forever.  Read story

How to Dig Deeper into Your Web Analytics

Get a better handle on what you're tracking and why. Here's a good place to start.  Read story

How to Self-Publish a Business Bestseller*

A complete guide to navigating the self-publishing industry. *Note: The best-selling part is up to you.  Read story

Cheap Ways to Make an Old Computer New Again

Sprucing up the office computers is a lot more affordable than replacing them.  Read story

8 Guaranteed Ways to Drive Customers Away

If your long-term customers are leaving--and not coming back--you're probably making one of these mistakes.  Read story

Build a Killer Enterprise App: 10 Rules

The best apps are always on, always alert, and always ready to help your employees seize an opportunity. Here's how to build one.  Read story

Can You Afford to Fire Your Superstar?

She's your top sales rep--she generates nearly half your revenue--but she just did something unethical. Should you let her go?  Read story

Layoffs: What to Say When Employees Ask

You want to tell them what you know--but can't. And you can't stay silent either. There's really only one thing you can say.  Read story

9 Things You Should Never Ask Employees to Do

Kill the post-work social events -- among other things -- that might be rubbing your staff the wrong way.  Read story

8 Qualities of Remarkable Employees

Forget good to great. Here's what makes a great employee remarkable.  Read story

6 Ways to Ruin a Company Offsite Meeting

Still doing trust falls and scavenger hunts? If you want results, here's how not to run a team meeting.  Read story

8 Ways to Ensure Your Start-up Doesn't Kill You

Starting a business can be hazardous to your health--who has time to think about staying fit? You do. Start right now, because your company is only as health...  View slideshow

Why You Should Give Your Work Away for Free

If you're not devoting a small percentage of your time to working for free, you're making a big mistake.  Read story

10 Meaningless Sales Terms

At one time, these phrases made a real impact on potential customers. Not anymore.  Read story

10 Quick Tips to Become a Better Writer

It's not about being a highly skilled artist; you just just need to become a better technician with words. Here's how.  Read story

10 Things Bosses Never Tell Employees

Confessions you wish you could make to your team but can't.  Read story

Reignite Your Passion for the Business: 6 Tips

Somewhere along the way you lost the thrill of running your own business. Here's how to get it back.  Read story

8 Nuggets of Wisdom Every Entrepreneur Needs

Advice to help you be more confident, manage more effectively, and sell more than you think you can.  Read story

The Business of Building a 'Honey Badger' Empire

Honey Badger don't care. But its creator does--and he's hoping he can build a business around the most fearless mammal on earth.  Read story

8 Tacky Business Moves to Avoid

Don't be that person. Seriously.  Read story

When Daily Deals Work: 8 Scenarios

You'll likely take a revenue hit and strain your operations. So make sure you're doing a daily deal for the right reason.  Read story