The Best is the Enemy of the Good
Henry Ford once was quoted as saying: “It has been my observation that most people get ahead during the time that others waste time.” That especially hol... Read story
Jerry Osteryoung
Coping with a Problem Employee in IT
Many departments in a business may be impacted by employees with undesireable behaviors that affect the morale and performance of others. But when a problem ... Read story
Managing Generation Y in IT
The scholar and author Mary Ann Allison once said of making business hires, “Hire the best. Pay them fairly. Communicate frequently. Provide challenges and... Read story
IT Staff: What Training Do They Need?
It’s a given that your technology employees need training to master new technologies and to improve customer service. But for other purposes, training may ... Read story
Customer Service for IT Departments
A big complaint in business is that IT staff say they will help and then don't show up until hours later -- or the next day -- without explanation. But you c... Read story
