Should You Demand Your Employees Fake Happiness?
A fascinating article on "emotional labor" argues against companies coercing staff into feigning cheerfulness. Is it OK to pay workers to pretend to be happy? Read story

Jessica Stillman is a freelance writer based in London with interests in unconventional career paths, generational differences, and the future of work. She has blogged for CBS MoneyWatch, GigaOM, and Brazen Careerist, among others. @EntryLevelRebel
A fascinating article on "emotional labor" argues against companies coercing staff into feigning cheerfulness. Is it OK to pay workers to pretend to be happy? Read story
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The CEO of Zendesk explains how developing great customer service resembles keeping that New Year's resolution to start a daily running habit. Read story
Warby Parker co-founder Neil Blumenthal recently explained why most start-ups should forget much buzzed about big data and focus on plain, old data instead. Read story
Traditional methods of generating innovative ideas--like brainstorming--are badly out of step with current neuroscience, according to a Columbia professor. Read story
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Think your end-of-the-year commitments need to be dour pledges to make worthy improvements in your life or business? Think again, says a happiness researcher. Read story
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Think anxiety heightens your senses and makes you cautious? Research out of Wharton and Harvard finds quite different results. Read story
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This venture capitalist advises founders on how to approach hiring "old people"--a.k.a. experienced executives--for their start-ups. Read story
As ModCloth grew as a company, its customer service suffered. Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools. Read story
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Why business owners should divide their time into "in" days and "out" days to supercharge their productivity. Read story
A couple of high-profile business leaders insist their teams flex their atrophying writing muscles. Read story
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Veterans of some of the world's hottest start-ups explain how to recruit the best tech talent to your company. Read story
When you're feeling blue is definitely not the time to make financial decisions about your business, says a new study. Read story
One prominent VC has publically announced his preference for young entrepreneurs, but do the facts support this bias for fresh-faced founders? Read story
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