Michele Miller


Telling a Good Story

You may have the greatest company in the world. But if you don't know how to convey that to customers, you may as well not exist.  Read story

The Future of Consumer Research

Are you still using traditional focus groups? New techniques could help you discover what your customers are really thinking.  Read story

The Importance of Being Relevant

Facing global competition and a technology revolution, entrepreneurs must work harder than ever to find a message that resonates with customers.  Read story

Leave No Stone Unturned

“I’ve done everything possible to create good relationships with my clients,?? a physician announced with just a hint of smugness during one of my re...  Read story