THE CULTURE GAP  

Paul Spiegelman is founder and CEO of BerylHealth, which manages patient interactions for hospitals, and co-founded the Small Giants Community with Inc. editor-at-large Bo Burlingham. Read more about Paul's passion for employee engagement and culture at PaulSpiegelman.com. @paulspiegelman


Leadership Rule No. 1: Epitomize Your Company Culture

Only one thing is universal about company culture: You can't delegate it.  Read story

Why You Should Care About Hospital Culture

Let's shake up the patient-care industry. Think about hospital culture first, and patients second. Here's why.  Read story

6 Ways Obama's Affordable Care Act is Good for Your Business

One health care entrepreneur espouses the legislation's virtues, even if it means more government involvement in business.  Read story

3 Reasons Entrepreneurs Love Texas

Texas is enjoying a rapidly growing and evolving entrepreneurial sector and it has nothing to do with the Lone Star state's famous brisket.  Read story

Can American Airlines Leadership Get It Right This Time?

Forget logos and new uniforms. Make employees happy for the best shot at success.  Read story

Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew

How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service.  Read story

6 Reasons to Choose a Strategic Buyer Over Private Equity

Nine years and three suitors after he was first approached, this entrepreneur decided to sell to a publicly-traded strategic buyer. Here's why.  Read story

You Don't Have to Be a High-End Firm to Offer High-End Customer Service

A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable.  Read story

Weed Out Entitled Employees: 3 Ways

Even if your company is a great place to work, not all employees will sufficiently appreciate it. Take a stand.  Read story

'I Don't Know. What Do You Think?'

If you have only one resolution for 2013, make it to say these seven words more often.  Read story

4 Things Killing Your Business (& What You Can Do About It)

Before you can fix your business, you have to know what the real problems are.  Read story

Tim Cook's Attention to Culture Will Grow Apple Even More

How Tim Cook treats employees may leave him a legacy bigger than Steve Jobs'.  Read story

Preserve Your Company's Culture As You Grow: 5 Steps

What's the hardest part of managing a growing workforce? Maintaining company culture. But you can do it, just like Southwest Airlines, Whole Foods--and Beryl...  Read story

How CEOs Can Personally Recruit Top Talent

Take a cue or two from Justin Yoshimura, a 23-year-old Silicon Valley serial entrepreneur who is his company's lead headhunter.  Read story

Your Employees Could Be a Lot More Engaged. Here's Proof

A new online tool helps you measure the strength of your company culture. Check out the results so far.  Read story

10 Leadership Practices to Stop Today

If you want to be the best in your industry, you have to get rid of your outdated management style.  Read story

Are Your Employees Engaged? Here's How to Find Out

A new online tool will help you measure the strength of your company culture.  Read story

Next Entrepreneur Opportunity: Satisfied Hospital Patients

Hospital payment from the government is now partly based on how satisfied patients are with care. Here's what that means for you.  Read story

10 Ways to Make Visits to Your Office Memorable

You can feel the culture--a certain family "vibe"--the moment you walk in the door to our offices. Here's how you can create an ambiance too.  Read story

Find a Cause, Give It to Your Team & Get Out of the Way

Beryl's fifth annual golf tournament to raise money to fight brain cancer was this week. We raised more money than ever before--and got more than that.  Read story

Put Entrepreneur Problems in Perspective

I recently met soldiers severely disfigured in the Iraq and Afghanistan wars. They taught me a crucial lesson.  Read story

When a Client Relationship May Be at Risk: 3 Red Flags

Here's how to be vigilant and make sure your customers stay your customers--for good.  Read story

5 Tips to Resolve Conflict (Before it Gets Out of Control)

Avoiding a conflict won't get you anywhere. Here's what you need to do to nip it in the bud.  Read story

Survey Says: Workplace Culture Matters to Employees

But Deloitte reports a disparity between how leaders and employees view their workplace culture.  Read story

Don't Become One of the Worst Places to Work

Stay off any lists of the worst companies to work for. Here's how.  Read story

Why Do You Yell at Your Employees?

Six ways to keep your employees on track and working productively without getting worked up.  Read story

What Your Customer Really Wants (It's Not What You Think)

Before you blame your employees for a strategy gone awry or spend a lot of money on a new one, read this.  Read story

Is Gay Marriage a Workplace Issue?

Amazon's Jeff Bezos and Chick-fil-A's Dan Cathy have made public their views about same-sex marriage. When it comes to my business and employees, I just try ...  Read story

Win Customers: 7 Small Gestures That Go Far

The features of your product are important. But it's the little things that leave a lasting impression and encourage people to buy.  Read story

"Aha" Moments of 4 Small Business Owners

At a recent conference, entrepreneurs identified the most important takeaways they were bringing back to work with them.  Read story

Business Values Lead to Profits? Let's Prove It

I believe it pays to lead with a company purpose and values. Next month I'm working with some others to launch a study to corroborate this.  Read story

How to Get People to Do What They Say

Four ways to create a culture of accountability. Go ahead and add your recommendations to the list.  Read story

Kindness Works in Business. Just Ask Colin Powell

You might be surprised what drove the four-star general to succeed.  Read story

Host a Company Picnic: 5 Reasons

The sluggish economy may have you tempted to cut employee perks. Think twice.  Read story

10 Elements of Great Company Culture

Stick to this list and your employees will be committed to their jobs, as well as your company.  Read story

Are You a 'Small Giant'?

Not every business owner measures success purely based on the bottom line. Meet others like you.  Read story

Sell More by Not Selling at All

Five ways to forge relationships--and close more deals--directly with CEOs.  Read story

A Top Employee Quit: 5 Lessons Learned

Spend time recruiting the right people. Then spend just as much time making sure you keep them.  Read story

5 Reasons Why I Would Never Offshore

You can't replicate your company culture and service abroad. I'd recommend you keep your business in the U.S., no matter the cost.  Read story

Channel Your Inner Idiot

An under-appreciated aspect of strong leadership is getting over stage-fright, acting silly, and creating laughter.  Read story

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