You Don't Have to Be a High-End Firm to Offer High-End Customer Service
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read story

Paul Spiegelman is founder and CEO of BerylHealth, which manages patient interactions for hospitals, and co-founded the Small Giants Community with Inc. editor-at-large Bo Burlingham. Read more about Paul's passion for employee engagement and culture at PaulSpiegelman.com. @paulspiegelman
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read story
Even if your company is a great place to work, not all employees will sufficiently appreciate it. Take a stand. Read story
If you have only one resolution for 2013, make it to say these seven words more often. Read story
Before you can fix your business, you have to know what the real problems are. Read story
How Tim Cook treats employees may leave him a legacy bigger than Steve Jobs'. Read story
What's the hardest part of managing a growing workforce? Maintaining company culture. But you can do it, just like Southwest Airlines, Whole Foods--and Beryl... Read story
Take a cue or two from Justin Yoshimura, a 23-year-old Silicon Valley serial entrepreneur who is his company's lead headhunter. Read story
A new online tool helps you measure the strength of your company culture. Check out the results so far. Read story
If you want to be the best in your industry, you have to get rid of your outdated management style. Read story
A new online tool will help you measure the strength of your company culture. Read story
Hospital payment from the government is now partly based on how satisfied patients are with care. Here's what that means for you. Read story
You can feel the culture--a certain family "vibe"--the moment you walk in the door to our offices. Here's how you can create an ambiance too. Read story
Beryl's fifth annual golf tournament to raise money to fight brain cancer was this week. We raised more money than ever before--and got more than that. Read story
I recently met soldiers severely disfigured in the Iraq and Afghanistan wars. They taught me a crucial lesson. Read story
Here's how to be vigilant and make sure your customers stay your customers--for good. Read story
Avoiding a conflict won't get you anywhere. Here's what you need to do to nip it in the bud. Read story
But Deloitte reports a disparity between how leaders and employees view their workplace culture. Read story
Stay off any lists of the worst companies to work for. Here's how. Read story
Six ways to keep your employees on track and working productively without getting worked up. Read story
Before you blame your employees for a strategy gone awry or spend a lot of money on a new one, read this. Read story
Amazon's Jeff Bezos and Chick-fil-A's Dan Cathy have made public their views about same-sex marriage. When it comes to my business and employees, I just try ... Read story
The features of your product are important. But it's the little things that leave a lasting impression and encourage people to buy. Read story
At a recent conference, entrepreneurs identified the most important takeaways they were bringing back to work with them. Read story
I believe it pays to lead with a company purpose and values. Next month I'm working with some others to launch a study to corroborate this. Read story
Four ways to create a culture of accountability. Go ahead and add your recommendations to the list. Read story
You might be surprised what drove the four-star general to succeed. Read story
The sluggish economy may have you tempted to cut employee perks. Think twice. Read story
Stick to this list and your employees will be committed to their jobs, as well as your company. Read story
Not every business owner measures success purely based on the bottom line. Meet others like you. Read story
Five ways to forge relationships--and close more deals--directly with CEOs. Read story
Spend time recruiting the right people. Then spend just as much time making sure you keep them. Read story
You can't replicate your company culture and service abroad. I'd recommend you keep your business in the U.S., no matter the cost. Read story
An under-appreciated aspect of strong leadership is getting over stage-fright, acting silly, and creating laughter. Read story
Five ways I was recently amazed by undergrads competing in a business plan competition at Texas Christian University. Read story
Lara Morrow has a knack for building caring, trusting relationships. So we made her Beryl's queen of fun and laughter. Read story
Say goodbye to the whiners, losers, and jerks. Four reasons why leaders struggle to let go of the wrong employees--but shouldn't. Read story
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read story
Looking outside your company for new hires can be the best strategy--even for those on the inside. Read story
A common-sense approach to building a company culture of engagement. Read story
Here's how--and why it will even improve shareholder value. Read story
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