Article Object ( [inc_foreignid] => [inc_title] => If You Don't Fire Bad Employees, You're Putting Your Entire Company at Risk [inc_headline_prefix] => [inc_headline] => Why You Need to Fire Bad Employees Right Now [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Hiring a problem employee is bad. Not firing him is worse. [inc_homepage_deck] => [inc_lander_deck] => [inc_sharing_deck] => [inc_image_caption_override] => [inc_show_feature_imageflag] => [inc_pubdate] => 2014-12-11 15:00:20 [inc_promo_date] => [inc_custom_pubdate] => [inc_meta_keywords] => [inc_custom_additional_description] => [inc_filelocation] => paul-spiegelman/employers-dont-have-the-courage-to-fire-bad-employees.html [inc_override_url] => [inc_custom_header] => [inc_custom_css] => [inc_custom_javascript] => [inc_display_videos_as_playlistflag] => [inc_autoplay_videoflag] => [inc_display_video_at_bottomflag] => [inc_hide_video_prerollflag] => [inc_clean_text] =>

No matter how many times you've done it, no leader likes to fire employees.

J.T. O'Donnell, who describes her previous role of "restructuring" divisions of companies as the role George Cloo [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '66634' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 66634 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Why You Need to Fire Bad Employees Right Now [homepage_headline2] => Why You Need to Fire Bad Employees Right Now [homepage_deck] => Hiring a problem employee is bad. 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In many companies, a positive workplace culture is associated with having fun, promoting a family atmosphere and creating an environment where team [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '51507' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 51507 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Will Your Company Culture Flunk This Ethics Test? 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Company Culture | How Your Receptionist Can Instill Great Culture [inc_headline_prefix] => [inc_headline] => How Your Receptionist Can Instill Great Culture [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Champion company culture from the top. But if you want it to endure, recruit your front line. 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As the founder of BerylHealth, I've hired many people for many jobs, often unaware of their hidden talents and real passions. 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I always worked hard to build the leadership team at BerylHealth, up until the time I sold the company to Stericycle last year. I had several reasons for spending so much time in this area:

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Sell your company and witness them thrive. 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During the Inc. Small Giants Summit and the Inc. Leadership Forum in June, culture and core values stood out to me as the recurring theme of successful and fulfilling companies. 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Seriously. 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As the founder and CEO of BerylHealth, I built a company from three employees to almost 400, and scaled a unique corporate culture along the way.

But earlier this year Stericycle, a public [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '49031' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 49031 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Crux to Preserving Your Culture As You Grow [homepage_headline2] => Crux to Preserving Your Culture As You Grow [homepage_deck] => If you want all your employees to have the same experience at your company, don't forget about this crucial relationship. 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I recently met and had breakfast with Harold MacDowell, the CEO of TDIndustries, a mechanical construction and facilities service company in Dallas. 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Here's how. 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So another young tech genius cashes out as Yahoo acquires Tumblr for $1.1 billion. Will Yahoo CEO Marissa Mayer be able to turn it into a profitable venture? I'll leave that to the pundits. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Turn a Good Worker Into a Great Manager: 6 Steps [inc_headline_prefix] => [inc_headline] => Turn a Good Worker Into a Great Manager: 6 Steps [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => It's noble to promote from within, but irresponsible if it's without preparation. Here's what you should do. 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I'm sure this is familiar. You have a great employee, who does strong work, and is ready for more responsibility. 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Here's what you should do. 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The definition of company culture varies dramatically from leader to leader.  Some see it as the extent to which employees are engaged in their work.  Others view it as how well the compa [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => 0 ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Company Culture: Why You Should Care About Hospital Culture [inc_headline_prefix] => [inc_headline] => Why You Should Care About Hospital Culture [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Let's shake up the patient-care industry. Think about hospital culture first, and patients second. Here's why. 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Each week, my Inc. column is dedicated primarily to issues around culture and employee engagement.  Good and bad company culture exists everywhere in business.  But you'll also f [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '47255' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 47255 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Why You Should Care About Hospital Culture [homepage_headline2] => Why You Should Care About Hospital Culture [homepage_deck] => Let's shake up the patient-care industry. 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About a year ago, I wrote an open letter to Tom Horton, CEO of American Airlines. 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You've probably been paying attention to accounts of the terrible conditions aboard the Carnival Cruise line that lost power last Sunday and had to be towed slowly to land in Mobile, Alabama.  [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '46762' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 46762 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Silver Lining for the Broken-Down Carnival Cruise? 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I sold my largest business, BerylHealth, a health care call center company, a couple months ago.  I co-founded the business nearly 28 years ago, so the decision wasn't easy, but I felt it was [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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Here's why. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Customer Service | You Don't Have to Be a High-End Firm to Offer High-End Customer Service [inc_headline_prefix] => [inc_headline] => You Don't Have to Be a High-End Firm to Offer High-End Customer Service [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. 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Whenever I rent a car, I call what I believe to be the high-end rental car agency.

Recently, I traveled with a few co-workers to Chicago; Andrew, Beryl's vice president of HR, had orde [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Entitled Employees: 3 Ways to Weed Them Out [inc_headline_prefix] => [inc_headline] => Weed Out Entitled Employees: 3 Ways [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Even if your company is a great place to work, not all employees will sufficiently appreciate it. Take a stand. 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I'm fortunate enough to lead a company that has been recognized locally and nationally as a great place to work. 

My management team and I genuinely care about Beryl's employees and wo [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '46286' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 46286 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Weed Out Entitled Employees: 3 Ways [homepage_headline2] => Weed Out Entitled Employees: 3 Ways [homepage_deck] => Even if your company is a great place to work, not all employees will sufficiently appreciate it. Take a stand. 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A good friend recently told me about major struggles she was having with her company's finances. 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One of the questions I get most is: "How do I scale culture as I grow my company?"  

No wonder when Inc. surveyed the CEOs of the private companies hiring the most in America, and aske [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '45532' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 45532 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Preserve Your Company's Culture As You Grow: 5 Steps [homepage_headline2] => Preserve Your Company's Culture As You Grow: 5 Steps [homepage_deck] => What's the hardest part of managing a growing workforce? 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Here's Proof [homepage_headline2] => Your Employees Could Be a Lot More Engaged. Here's Proof [homepage_deck] => A new online tool helps you measure the strength of your company culture. Check out the results so far. 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[inc_homepage_deck] => [inc_lander_deck] => [inc_sharing_deck] => [inc_image_caption_override] => [inc_show_feature_imageflag] => [inc_pubdate] => 2012-10-25 14:17:15 [inc_promo_date] => [inc_custom_pubdate] => [inc_meta_keywords] => [inc_custom_additional_description] => [inc_filelocation] => paul-spiegelman/company-culture-find-out-if-your-employees-are-engaged.html [inc_override_url] => [inc_custom_header] => [inc_custom_css] => [inc_custom_javascript] => [inc_display_videos_as_playlistflag] => [inc_autoplay_videoflag] => [inc_display_video_at_bottomflag] => [inc_hide_video_prerollflag] => [inc_clean_text] =>

I talk a lot with business leaders about company culture and employee engagement--and the connection they have to financial performance.

I often get asked questions like these: 'How do I kn [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '44952' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 44952 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Are Your Employees Engaged? Here's How to Find Out [homepage_headline2] => Are Your Employees Engaged? Here's How to Find Out [homepage_deck] => A new online tool will help you measure the strength of your company culture. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Business Opportunity: Health Care & Satisfied Patients [inc_headline_prefix] => [inc_headline] => Next Entrepreneur Opportunity: Satisfied Hospital Patients [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Hospital payment from the government is now partly based on how satisfied patients are with care. Here's what that means for you. [inc_homepage_deck] => [inc_lander_deck] => [inc_sharing_deck] => [inc_image_caption_override] => [inc_show_feature_imageflag] => [inc_pubdate] => 2012-10-19 10:13:00 [inc_promo_date] => [inc_custom_pubdate] => [inc_meta_keywords] => [inc_custom_additional_description] => [inc_filelocation] => paul-spiegelman/business-opportunity-health-care-satisfied-patients.html [inc_override_url] => [inc_custom_header] => [inc_custom_css] => [inc_custom_javascript] => [inc_display_videos_as_playlistflag] => [inc_autoplay_videoflag] => [inc_display_video_at_bottomflag] => [inc_hide_video_prerollflag] => [inc_clean_text] =>

Hospitals will get paid more if they make their patients happy. You read that correctly. For the first time ever, hospital reimbursement from the government will be based in part on how satisfied p [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '44850' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 44850 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Next Entrepreneur Opportunity: Satisfied Hospital Patients [homepage_headline2] => Next Entrepreneur Opportunity: Satisfied Hospital Patients [homepage_deck] => Hospital payment from the government is now partly based on how satisfied patients are with care. Here's what that means for you. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Client Relationships: 3 Red Flags a Client May Be at Risk [inc_headline_prefix] => [inc_headline] => When a Client Relationship May Be at Risk: 3 Red Flags [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Here's how to be vigilant and make sure your customers stay your customers--for good. [inc_homepage_deck] => [inc_lander_deck] => [inc_sharing_deck] => [inc_image_caption_override] => [inc_show_feature_imageflag] => [inc_pubdate] => 2012-09-24 18:32:31 [inc_promo_date] => [inc_custom_pubdate] => [inc_meta_keywords] => [inc_custom_additional_description] => [inc_filelocation] => paul-spiegelman/client-relationships-red-flags-at-risk.html [inc_override_url] => [inc_custom_header] => [inc_custom_css] => [inc_custom_javascript] => [inc_display_videos_as_playlistflag] => [inc_autoplay_videoflag] => [inc_display_video_at_bottomflag] => [inc_hide_video_prerollflag] => [inc_clean_text] =>

I remember reading What Your Clients Won't Tell You and Your Managers Don't Know by John Gamble. This great book has become a go-to resource as I define a "clients for life" phil [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '44415' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 44415 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => When a Client Relationship May Be at Risk: 3 Red Flags [homepage_headline2] => When a Client Relationship May Be at Risk: 3 Red Flags [homepage_deck] => Here's how to be vigilant and make sure your customers stay your customers--for good. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Conflict Resolution: 5 Tips to Resolve Conflict (Before it Gets Out of Control) [inc_headline_prefix] => [inc_headline] => 5 Tips to Resolve Conflict (Before it Gets Out of Control) [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Avoiding a conflict won't get you anywhere. Here's what you need to do to nip it in the bud. [inc_homepage_deck] => [inc_lander_deck] => [inc_sharing_deck] => [inc_image_caption_override] => [inc_show_feature_imageflag] => [inc_pubdate] => 2012-09-14 13:15:00 [inc_promo_date] => [inc_custom_pubdate] => [inc_meta_keywords] => [inc_custom_additional_description] => [inc_filelocation] => paul-spiegelman/conflict-resolution-five-tips-to-resolve-conflict.html [inc_override_url] => [inc_custom_header] => [inc_custom_css] => [inc_custom_javascript] => [inc_display_videos_as_playlistflag] => [inc_autoplay_videoflag] => [inc_display_video_at_bottomflag] => [inc_hide_video_prerollflag] => [inc_clean_text] =>

I'm sure you spend a lot of time dealing with conflicts between employees at your company.  Sometimes I think I should have gotten a masters in psychology, rather than a law degree.  Thos [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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Here's what you need to do to nip it in the bud. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Workplace Culture Matters to Employees, Deloitte Survey Says [inc_headline_prefix] => [inc_headline] => Survey Says: Workplace Culture Matters to Employees [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => But Deloitte reports a disparity between how leaders and employees view their workplace culture. 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Since I'm an evangelist for the link between good company culture and strong business results, I'm always happy when I see data that helps validate the connection.

A recent 2012 report from [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '44190' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 44190 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Survey Says: Workplace Culture Matters to Employees [homepage_headline2] => Survey Says: Workplace Culture Matters to Employees [homepage_deck] => But Deloitte reports a disparity between how leaders and employees view their workplace culture. 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) Article Object ( [inc_foreignid] => [inc_title] => Employee Recognition: 5 Steps to Make Yours One of the Best Companies to Work for [inc_headline_prefix] => [inc_headline] => Don't Become One of the Worst Places to Work [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Stay off any lists of the worst companies to work for. Here's how. 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Most of us are focused on learning and improving as leaders.  Whether we've been at it for a year or 20, it is good to get some validation along the way.  While that typically comes in th [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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Here's how. [lightfeatureimage] => FALSE [imagelist_primary] => Array ( [5851] => Image Object ( [img_foreignkey] => 8812 [img_reference_name] => __DO NOT USE__candy-colored conference office [img_caption] => A Candy-Colored Conference [img_alt_text] => [img_custom_credit] => [img_custom_meta_data] => [img_phoid] => [img_ityid] => 3 [img_bucketref] => kirshenbaum_2_bucket.jpg [img_bucket_dimx] => 336 [img_bucket_dimy] => 336 [img_f1imageref] => [img_panoramicref] => [img_pan_dimx] => [img_pan_dimy] => [img_light_imageflag] => FALSE [img_tile_override_imageref] => [img_skyscraperref] => [img_sky_dimx] => [img_sky_dimy] => [img_super_panoramicref] => [img_gallery_imageref] => [img_full_screen_ref] => kirshenbaum_2.jpg [img_custom_cropref] => [img_full_text] => This San Francisco headquarters for Kirshenbaum, Bond, & Partners Westis a bit like a candy shop for adults. A bright green phone booth is used for conference calls at the advertising agency, and stadium-stairs are used for company meetings. Have an idea? Chalk it on the wall. Jensen Architects also built an indoor garden into the plans, and allowed for a bit of privacy, too: Three separate wings can be acoustically sealed off from the rest of the space. [img_tags] => candy-colored conference office workplace [img_notes] => Auto imported 15 Nov, 2010 [img_gettyflag] => FALSE [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '44012' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => 2010-11-05 14:40:16 [time_updated] => 2014-09-30 16:46:28 [id] => 5851 [sortorder] => [tbl] => image [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [error] => Array ( [0] => Problem initializing. A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Leadership | Why Do You Yell at Your Employees? [inc_headline_prefix] => [inc_headline] => Why Do You Yell at Your Employees? [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Six ways to keep your employees on track and working productively without getting worked up. 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If you or a loved one ever had to spend time in a hospital or medical office, I bet you'd agree that--in addition to being sick or badly injured enough to require treatment--the customer experience [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # 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A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Article Object ( [inc_foreignid] => [inc_title] => Company Culture | Is Gay Marriage a Workplace Issue? [inc_headline_prefix] => [inc_headline] => Is Gay Marriage a Workplace Issue? [inc_homepage_headline] => [inc_homepage_headline_ab_test] => [inc_lander_headline] => [inc_sharing_headline] => [inc_twitter_headline] => [inc_column_name_override] => [inc_reference_name] => [inc_custom_byline] => [inc_typid] => 1 [inc_autid] => [inc_deck] => Amazon's Jeff Bezos and Chick-fil-A's Dan Cathy have made public their views about same-sex marriage. When it comes to my business and employees, I just try to do the right thing. 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There has been a firestorm of press lately as leaders of large, well-known companies take a stand on gay marriage.

First, in mid-July, the president of the Chick-fil-A fast-food chain (son [inc_code_only_text] => [inc_notepad] => [inc_toolbar_text] => [inc_read_more_override] => [inc_show_read_moreflag] => [inc_custom_sidebar_head] => [inc_sidebar_adcodeflag] => [inc_custom_sidebar] => [inc_custom_footer] => [inc_full_width_footerflag] => [inc_show_pinboardflag] => [inc_staid] => [inc_premiumflag] => [inc_newsworthyflag] => [inc_standoutflag] => [inc_evergreen_contentflag] => [inc_homepage_riverflag] => [inc_comment_alert] => [inc_copyeditedflag] => [inc_activeflag] => [inc_hide_bucket_imageflag] => [inc_hide_article_sidebarflag] => [inc_hide_commentsflag] => [inc_show_social_linksflag] => [inc_prtid] => [inc_canonical_url] => [inc_serid] => [inc_registration_requiredflag] => [inc_use_narrow_navflag] => [inc_no_cacheflag] => [inc_eopid] => [inc_tracking_pixel_url] => [inc_custom_adzone] => [inc_imu_style_image_overrideref] => [inc_imu_style_image_override_ab_testref] => [inc_tile_tracking_pixel_url] => [inc_alchemyupdatetime] => [owner_admid] => [inc_f1temp] => [inc_alchemyentityxml] => [inc_alchemykeywordxml] => [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '43571' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => [time_updated] => [id] => 43571 [sortorder] => [tbl] => article [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [largeformat] => FALSE [baseurl] => http://www.inc.com/ [timestamp] => [homepage_headline] => Is Gay Marriage a Workplace Issue? [homepage_headline2] => Is Gay Marriage a Workplace Issue? [homepage_deck] => Amazon's Jeff Bezos and Chick-fil-A's Dan Cathy have made public their views about same-sex marriage. When it comes to my business and employees, I just try to do the right thing. [lightfeatureimage] => FALSE [imagelist_primary] => Array ( [19227] => Image Object ( [img_foreignkey] => 15252 [img_reference_name] => __DO NOT USE____DO NOT USE__ Slideshow Import [img_caption] => The fellowship that raised eyebrows [img_alt_text] => [img_custom_credit] => [img_custom_meta_data] => [img_phoid] => [img_ityid] => 3 [img_bucketref] => 01-theil-fellows-intro_bucket.jpg [img_bucket_dimx] => 336 [img_bucket_dimy] => 336 [img_f1imageref] => [img_panoramicref] => [img_pan_dimx] => [img_pan_dimy] => [img_light_imageflag] => [img_tile_override_imageref] => [img_skyscraperref] => [img_sky_dimx] => [img_sky_dimy] => [img_super_panoramicref] => [img_gallery_imageref] => [img_full_screen_ref] => 01-theil-fellows-intro.jpg [img_custom_cropref] => [img_full_text] => It's been three years since PayPal co-founder Peter Thiel first announced that he wanted to pay students $100,000 to forgo college for the short term and pursue a business instead. The move naturally caused quite a stir on campuses across the U.S. "You would almost think the world was ending," Ross Gillfillan, head of communications for the Thiel Foundation said. He says people seem more accepting of the idea that taking a gap year or two to dabble in entrepreneurship is a good way to prepare to be an entrepreneur. The following founders prove he's right. -- Laura Montini [img_tags] => [img_notes] => Auto imported 14 Mar, 2014 [img_gettyflag] => FALSE [dbObj] => MDB2_Driver_mysql Object ( [string_quoting] => Array ( [start] => ' [end] => ' [escape] => \ [escape_pattern] => \ ) [identifier_quoting] => Array ( [start] => ` [end] => ` [escape] => ` ) [sql_comments] => Array ( [0] => Array ( [start] => -- [end] => [escape] => ) [1] => Array ( [start] => # [end] => [escape] => ) [2] => Array ( [start] => /* [end] => */ [escape] => ) ) [server_capabilities_checked] => 1 [start_transaction] => 1 [varchar_max_length] => 65532 [db_index] => 1 [dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connected_dsn] => Array ( [phptype] => mysql [dbsyntax] => mysql [username] => inccom [password] => b4Fjf2jaFLfc [protocol] => tcp [hostspec] => MYDB [port] => [socket] => [database] => [mode] => ) [connection] => Resource id #7 [opened_persistent] => [database_name] => sitecontent [connected_database_name] => sitecontent [connected_server_info] => 5.5.38-35.2-log [supported] => Array ( [sequences] => emulated [indexes] => 1 [affected_rows] => 1 [summary_functions] => 1 [order_by_text] => 1 [transactions] => 1 [savepoints] => 1 [current_id] => emulated [limit_queries] => 1 [LOBs] => 1 [replace] => 1 [sub_selects] => 1 [triggers] => 1 [auto_increment] => 1 [primary_key] => 1 [result_introspection] => 1 [prepared_statements] => 1 [identifier_quoting] => 1 [pattern_escaping] => 1 [new_link] => 1 ) [options] => Array ( [ssl] => [field_case] => 0 [disable_query] => [result_class] => MDB2_Result_%s [buffered_result_class] => MDB2_BufferedResult_%s [result_wrap_class] => [result_buffering] => 1 [fetch_class] => stdClass [persistent] => [debug] => 0 [debug_handler] => MDB2_defaultDebugOutput [debug_expanded_output] => [default_text_field_length] => 4096 [lob_buffer_length] => 8192 [log_line_break] => [idxname_format] => %s_idx [seqname_format] => %s_seq [savepoint_format] => MDB2_SAVEPOINT_%s [statement_format] => MDB2_STATEMENT_%1$s_%2$s [seqcol_name] => sequence [quote_identifier] => [use_transactions] => 1 [decimal_places] => 2 [portability] => 127 [modules] => Array ( [ex] => Extended [dt] => Datatype [mg] => Manager [rv] => Reverse [na] => Native [fc] => Function ) [emulate_prepared] => [datatype_map] => Array ( ) [datatype_map_callback] => Array ( ) [nativetype_map_callback] => Array ( ) [lob_allow_url_include] => [bindname_format] => (?:\d+)|(?:[a-zA-Z][a-zA-Z0-9_]*) [max_identifiers_length] => 64 [default_fk_action_onupdate] => RESTRICT [default_fk_action_ondelete] => RESTRICT [DBA_username] => [DBA_password] => [default_table_type] => ) [wildcards] => Array ( [0] => % [1] => _ ) [as_keyword] => AS [warnings] => Array ( ) [debug_output] => [in_transaction] => [nested_transaction_counter] => [has_transaction_error] => [offset] => 0 [limit] => 0 [phptype] => mysql [dbsyntax] => mysql [last_query] => SELECT * FROM article_image INNER JOIN image ON article_image.imgid = image.id WHERE article_image.incid = '43571' ORDER BY article_image.sortorder [fetchmode] => 1 [modules] => Array ( ) [destructor_registered] => 1 [_debug] => [_default_error_mode] => [_default_error_options] => [_default_error_handler] => [_error_class] => PEAR_Error [_expected_errors] => Array ( ) ) [time_created] => 2012-08-01 12:53:10 [time_updated] => 2014-09-30 16:46:28 [id] => 19227 [sortorder] => [tbl] => image [fields] => [application_path] => /public_web_sites/www.inc.com/reflex/ [core_application_url] => http://www.inc.com/ [error] => Array ( [0] => Problem initializing. A method for "incid" does not exist. [1] => Problem initializing. A method for "imgid" does not exist. ) [sort] => ) ) ) Paul Spiegelman's articles | Inc.com

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Paul Spiegelman
The Culture Gap

Paul Spiegelman is the chief culture officer at Stericycle and founder and former CEO of BerylHealth. He also co-founded the Small Giants Community with Inc. editor-at-large Bo Burlingham. You can read more at PaulSpiegelman.com.

@paulspiegelman


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