Promise Phelon


What To Do When Your Customers Yelp -- Part One

By Promise Phelon |  Oct 1, 2007

What are your customers saying about you online? If you're not paying attention, your reputation could be suffering.  Read story

The Pulse of the Customer

By Promise Phelon |  Aug 1, 2007

When it comes to customers, actions and numbers speak louder than words.  Read story

The Tuk-tuk Phenomenon

By Promise Phelon |  Jul 1, 2007

A tuk-tuk ride in Cambodia reveals surefire strategies for reaping and retaining customers.  Read story

Are You Really Customer Centric?

By Promise Phelon |  Jun 1, 2007

Customer centric shouldn't just be a concept you use to describe your company. Make it carry some weight by treating it as a mandate that drives action.  Read story