Ramon Ray, Smallbiztechnology.com


Blogging for Business

By Ramon Ray, Smallbiztechnology.com |  Sep 1, 2004

By now I'm sure most of you have heard about blogging, an easy way to publish content to a website. You type what content you want (this is called a post)...  Read story

The One-Box Solution

By Ramon Ray, Smallbiztechnology.com |  Aug 1, 2004

Is your data all over the place? You might have marketing information in a spreadsheet, client addresses in your PDA, sales and financial information in a...  Read story

Web Site 1.0 to Web Site 2.0

By Ramon Ray, Smallbiztechnology.com |  Aug 1, 2004

Your company's web site is built and has been around for several years now. Your customers can check out the standard, "about us" link. You even have a cu...  Read story

The Challenges of Online Customer Service

By Ramon Ray, Smallbiztechnology.com |  Jul 1, 2004

A few days before Valentine's Day, I was shopping in Lord & Taylor for some clothing for my wife. I enjoy a lot of things, but one thing I really hate doi...  Read story

Take Back Your Inbox

By Ramon Ray, Smallbiztechnology.com |  Jul 1, 2004

Does this scene sound familiar to you? Over a 24-hour period, I average about 100 spam messages, ten to fifteen e-mail newsletters, and dozens of personal...  Read story

The News is in the Mail

By Ramon Ray, Smallbiztechnology.com |  Jul 1, 2004

It's safe to say the e-mail Inbox has become the ultimate staple of communications of our time. As you develop your online business strategy, consider put...  Read story

Customer Service Quick-Fix Tips

By Ramon Ray, Smallbiztechnology.com |  Jul 1, 2004

Here are five low cost things you can do right now to immediately improve your customer service: 1. Ensure that each and eve...  Read story