Rebecca A. Morgan


The Really Bad News about Bad Customers

By Rebecca A. Morgan |  Jul 1, 2006

It's nice to grow your client list, but if you're filling it with clients who don't line up with your company's goals and mission, you may find yourself in t...  Read story

Before You Even Think of Relocating…

By Rebecca A. Morgan |  Jun 1, 2006

Moving or expanding your business can seem to make a lot of sense from some angles. But it’s too easy to overlook some potentially disastrous issues, such ...  Read story

Get Help Running Your Business, Virtually

By Rebecca A. Morgan |  May 1, 2006

The latest trend in outsourcing is "virtual assistance," and it can help you be your most productive while assigning time-consuming, non-critical tasks to so...  Read story

The Power of Purpose

By Rebecca A. Morgan |  Mar 1, 2006

How can a statistician working in Japan over fifty years ago help your business? You'd be surprised.  Read story

Improve Your Operational Style

By Rebecca A. Morgan |  Feb 1, 2006

It's not hard to find statistics about the number of businesses that fail in the first five years. Just ask a banker for a new business loan; he will rec...  Read story

Does Discipline Squelch Flexibility and Creativity?

By Rebecca A. Morgan |  Jan 1, 2006

You always said things would be different when you were in charge. Now you are. As your business grows, new situations arise that require new decisions. ...  Read story

Getting the Laundry Out

By Rebecca A. Morgan |  Dec 1, 2005

Why do so many businesses find it so difficult to provide good quality to their customers on every single transaction?  Read story

Is Your Business Terminally Unique?

By Rebecca A. Morgan |  Oct 1, 2005

Your business is special. You work hard to make sure that it is. You strive to give customers a reason to buy from you instead of from someone else. It m...  Read story

Can You Afford the Lowest Price?

By Rebecca A. Morgan |  Sep 1, 2005

"Low price" may sound appealing, but you'll do better to think of the total cost of ownership (TCO), which could include hidden costs down the road.  Read story

Cleanliness Is Next to Profitability

By Rebecca A. Morgan |  Aug 1, 2005

In many homes, the refrigerator is covered with schoolwork, pictures, and a schedule of social obligations. Unfortunately, when an important phone call c...  Read story

Inventory: Friend or Foe?

By Rebecca A. Morgan |  Jul 1, 2005

Poor inventory management is the bain of profitable businesses, leading financial auditors and bankers to cast a wary eye. You should too.  Read story

Finishing Strong

By Rebecca A. Morgan |  Jun 1, 2005

Giacomo won this year's Kentucky Derby, leaving tired but highly favored horses in his dust, because of a strong finish. Danica Patrick finished fourth i...  Read story

Technology Strategies: From Pleading Edge to Bleeding Edge

By Rebecca A. Morgan |  Apr 1, 2005

I had lunch with a young man who had turned a deaf ear to his father's pleas to rejoin the family accounting firm. The firm's second generation would ap...  Read story

Am I Making Myself Clear?

By Rebecca A. Morgan |  Mar 1, 2005

You were in the meeting. While you admit your concentration might have wandered a bit, when reading the minutes the next day, you have to ask "Were we i...  Read story

Measures Matter

By Rebecca A. Morgan |  Feb 1, 2005

Isn't it ironic? As children, some of us suffered from math phobia; more simply didn't like the subject. Students complained "but we'll never use this ...  Read story

Delivering Effective Customer Service

By Rebecca A. Morgan |  Jan 1, 2005

No matter what horrible, maddening customer-service experience I might share with you, you could no doubt match it with several of your own. Who hasn't f...  Read story

When Disaster Strikes

By Rebecca A. Morgan |  Dec 1, 2004

While the towers still smoldered, organizations began to scramble. The personal toll was overwhelming. Efforts to limit the economic impact had to begin ...  Read story

Hunting and Holidays

By Rebecca A. Morgan |  Nov 1, 2004

I've never understood sitting in a cold tree waiting for the chance to see an animal walking by. But I do understand that many people miss work this time...  Read story

Maintaining Your Company Figure

By Rebecca A. Morgan |  Oct 1, 2004

EDS announced they would be cutting 15,000 to 20,000 jobs over the next 2 years. Gateway announced plans to continue their job cuts, resulting in an over...  Read story

The 22% Disadvantage

By Rebecca A. Morgan |  Oct 1, 2004

Michael Phelps won the gold medal in the 100 meter butterfly at the Athens Olympics. But what if, while Phelps focused single-mindedly on his race, the U...  Read story

The Missing Link?

By Rebecca A. Morgan |  Sep 1, 2004

You believe in your business strategy, and in your sales and marketing strategy. The folks in operations are working hard to deliver. Yet, there are deli...  Read story

Smooth Operations = Happy, Productive Employees

By Rebecca A. Morgan |  Sep 1, 2004

The owner of a small company recently complained to me that his employees were the source of most of his company's problems. They are not motivated, not ...  Read story

Bringing About Change

By Rebecca A. Morgan |  Aug 1, 2004

Ever walk out of a meeting just shaking your head? Wondering, how can they find so many reasons why your recommendation won't work? We know that people a...  Read story

How to Know What They Will Buy

By Rebecca A. Morgan |  Aug 1, 2004

Forecasting demand is never easy; here are some tips for making the process work for you.  Read story

The Hard Questions About Outsourcing

By Rebecca A. Morgan |  Aug 1, 2004

Should you do it yourself, or should you pay someone else to do it for you? That is the fundamental question of outsourcing. The question assumes that yo...  Read story

What, Exactly, is ^^comma^^ Partnering^^comma^^ ?

By Rebecca A. Morgan |  Aug 1, 2004

In my good old days in purchasing, we knew that the vendors were all out to get us. It didn't matter if we were buying expensive tooling, cleaning servic...  Read story

Partnerships that Work

By Rebecca A. Morgan |  Aug 1, 2004

Plus: Free Interactive Partnership Spreadsheet Last week I described the trend toward developing supply chain partnerships. Let's lo...  Read story

Are You Ready to Improve?

By Rebecca A. Morgan |  Jul 1, 2004

Business is not easy. Increasing globalization, rapidly changing technology, increased mobility of people, continually changing regulations - all of thes...  Read story

Making Software a Good Investment

By Rebecca A. Morgan |  Jul 1, 2004

The salesman describes the software as the perfect solution. If you write the check for the new software package and for consulting, will your problems g...  Read story