Ron Burley is a nationally recognized consumer advocate, journalist, and serial entrepreneur. He is also author of Unscrewed: The Consumer?s Guide to Getting What You Paid For (Random House). No stranger to the start-up scene, Ron has launched and sold three companies. He is currently Senior Partner at the customer relations mentoring firm, Brushfire Consulting. He is a popular public speaker and lecturer. In addition to Inc.com, Ron also writes and reports for AARP Magazine and Good Morning America. A busy dad to three kids, he is also a licensed pilot who loves to fly the mountains of the scenic Northwest.