Work through Writer's Block
The basic act of writing seems simple to most: Put pen to paper or fingertips to keyboard. What foils many would-be authors? The defining elements of cont... Read story
Sarah Fenson
Listen Deeply for a Noticeable Difference with Others
Common understanding decrees that hearing and listening are two different activities. Hearing requires only functioning ears, while listening requires com... Read story
Align Your Actions with Your Words
Do you sometimes feel that others receive your communication differently from the way you intend it? Do your discussions have a different effect than you ... Read story
When Expectations Cause Conflict
If we could figure out what' s going on internally when typical workday stress occurs, most of us would see that there' s a conflict between what we perce... Read story
Feedback That's More Productive, Less Painful
Giving and receiving clear, constructive feedback requires courage and skill. And it's essential to building the relationships you need to motivate peak p... Read story
A Crash Course in Communication
Recently I heard someone say, "Communication is easy." I disagree. Talking is easy; communication, which means an exchange or communion with another, requ... Read story
Making Peace with Passive-Aggressive Communicators
Situation: A passive-aggressive is driving you crazy. You find yourself at the mercy of a passive-aggressive (P-A) coworker who is... Read story
Get Your Point Across without Being Rude
Have you ever found yourself saying, "Well, I was just being honest"? This is a classic communication issue: The speaker and listener have drastically dif... Read story
10 Tips for Communicating Change
While organizational change requires more than 10 tips, here are 10 key things to keep in mind when planning, announcing, implementing, and communicating ... Read story
Cure the Sick-Meeting Ills
Many people dread meetings for being time consuming, pointless, and boring. The primary reason for meetings is to share or brainstorm information o... Read story
Communicating When People Leave You Speechless
Life is loaded with opportunities to benefit from interpersonal interactions, depending on how you deal with them. We've identified two real-world events ... Read story
Are You Assertive or Aggressive?
Some people think assertiveness is aggression - a verbalattack (or worse) on another person. Others think they'rebeing assertive, when in fact they're bei... Read story
Do as I Say: Quick Tips for Masterful Communication
Watch your language. You may use metaphors to offer something your audience can relate to -- a common thought or feeling. But many... Read story
Turning Time to Your Advantage
You've heard it before -- "So much to do, so little time." And you've probably heard about the man on his deathbed who bemoans how he chose to spend his l... Read story
Authentic Leadership: Looking in the Mirror
Authenticity, according to Webster'sDictionary, is being genuine. Genuine,suggests Webster's, means not being ahypocrite. And to be a hypocriteis "to feig... Read story
Goals, Roles, Pay, and Performance
Who's at fault when employees don't meet goals? If you receivedan allowance when you were a kid, you probably have astrong understanding of "pay for perfo... Read story
Building Rapport with Different Personalities
When it comes to personalities, no one clicks with everyperson on earth - that's what makes interactions sointeresting (and sometimes frustrating).
Come Up with a Contingency Plan
Imagine this: You're managingthe rollout of a newsales-tracking software system foryour 100-person sales team. Thenew system is easy for thesalespeople to... Read story
Want to Be More Effective? Learn to Listen
Are you a poor listener? Let's hope not, but you'd be the exception, not the rule. Listening well leads to better relations... Read story
