Susan Greco


The End of the Annual Raise?

John Davis, CEO of Air Systems Inc., in San Jose, Calif., has done a great deal to attack a big source of fixed overhead: the annual raise for admin...  Read story

Sell Yourself

Good news for you business owners who refuse to hang up your sales hats: you've been vindicated. A national study of state-of-the-art sales practices has ...  Read story

When Should I Give Up on a Sales Prospect?

Here's how to determine when your wasting you're time on a sales call and some ways to target a specific customer base.  Read story

Where Great Ideas Come From

Innovative ideas are the competitive edge for most entrepreneurial companies. Here are some myths about where good ideas come from and ways to stimulate idea...  Read story

Turning Leads Into Sales

Say you're about to conduct your spring direct-mail campaign and attend a trade show. What kind of sales payback can you expect from those - or other - ma...  Read story

How Can We Get Employees to Focus on Serving Customers?

Infinity Graphics, a $20 million printing company in Enfield, Conn., wants its workers to know how important its key customers are. So in its monthly news...  Read story

Hot Tip: Piggyback on Training

Partnering with other companies results in low-cost employee training.  Read story

When Small Isn't Beautiful

A small, unknown company may find difficulty convincing a customer of its credibility. Here are some ways to overcome customers' fears about your company's s...  Read story

Help! Our Employees Don't Seem to Appreciate the Stock We Grant

Stock ownership can be a powerful motivational tool at private companies -- but only if you educate employees. At the privately held ad agency Colle & McV...  Read story

The Rating Game

How Tom Colby of Campbell Software created a sales-lead rating system for accurately predicting a prospect's viability.  Read story

Inside-Out Marketing

Mogens Smed, CEO of Smed International Inc., presents his company's chaotic, overcrowded headquarters to customers as a working showroom of the office furnit...  Read story

How Can I Persuade Top-Notch People to Join My Advisory Board?

Make your first pick a local business veteran who is willing to tap other executives. That approach allowed Computer Free America Inc., in $5 million comp...  Read story

My Company Is Growing Fast. How Can I Help Employees Cope?

"Three years ago I was running a nice small company," says Lisa Lorimer, president of Vermont Bread Co., in Brattleboro, Vt., "but my sales have doubled i...  Read story

Volunteering: The New Employee Perk

A look at some companies that are using volunteer-work programs to strengthen their corporate culture.  Read story

What Can I Do to Increase Employee Participation?, Education and Self-Improvement Article

oyee+Participah1">What Can I Do to Increase Employee Participation?=/p> E Maybe the problem t+Cyour communicati...  Read story

Good Cheap Data

Here's how you can build a powerful marketing database at bargain-basement prices.  Read story

Details, Details, Details

Various business people tell what it's like to manage a strategic partnership.  Read story

Are Your Prices Right?

An overview of how a revenue management pricing strategy can increase revenues without losing customers.  Read story

Replace Yourself

You may be the best salesperson your company has ever had, but it still might be time to hire a sales manager.  Read story

The Online Sleuth: Market Research via the Web

Today, more and more businesspeople are researchingmarkets from the comfort of their keyboards. "It's not unusual for a client tocome to me and say, 'I've...  Read story

Online with Uncle Sam

Here are some Federal Web sites that can help you find important on-line information.  Read story

A Nation of Sellers?

On the phone, Bill Gouldd projects a school-boy hesitancy and eagerness to please. It's hard to believe that G...  Read story

The Buddy System

While multilevel marketing may make you think of scam, many Inc. 500 companies find this approach indispensable.  Read story

The Online Sleuth

A comprehensive list of sites on the Internet that business people can use for do-it-yourself marketing research.  Read story

Who Needs Growth?

Two CEOs share their contradictory opinions of expanding thier companies  Read story

Selling: Five Ways to Blow a Sale

Five different Inc. 500 CEOs share their biggest sales mistakes and what they learned from them.  Read story

Are We Making Money Yet?

The story of how the founder of a messenger service transformed herself from a salesperson to a CEO.  Read story

Just Say No

Seven CEOs give different examples of when they refused to make deals to avoid doing bad business.  Read story

International: JETRO--Your Ticket to Japan?

A quick look at some programs offered by the Japan External Trade Organization, JETRO  Read story

Benchmark: The Cost of Fast Growth

A look at some statistics explaining what many 1995 Inc. 500 companies are spending on sales marketing expenses.  Read story

Anatomy of a Launch: The Year of Living Dangerously

The last of a three-part series that traces a product's national launch.  Read story

The Road to One-to-One Marketing

A close-up look at how a concierge service is successfully using one-to-one marketing, and what this appraoch involves.  Read story

Distribution: Pushcarts to Success

A quick look at an Inc. 500 company that uses pushcarts in malls to sell its products.  Read story

Direct Mail: Reach Your Best Bet

A marketing expert explains how to better allocate marketing and advertising dollars.  Read story

Benchmark: Sales + Happy Customers = Bonus

Some statistics concerning the percentage of companies that link customer satisfaction to pay.  Read story

Anatomy of a Launch: The Five-Hour Multimedia Sales Presentation

The second article in a five-part series on how a start-up launched its product line nationwide.  Read story

Selling: Getting to Yes After All

A CEO explains how to approach prospective big-name sponsors to help pitch your products.  Read story

Benchmark: Reimbursable Expenses

A look at data showing what expenses companies are willing to pay for their sales forces.  Read story

Anatomy of a Launch: Step One -- Smart Market Research

The first in a series on how a start-up launched a nationwide line of evironmentally correct bath products.  Read story

Compensation: No TE; No Commission Cap

A quick look at how a printing company rewards its sales force, but will not pick up their T E tabs.  Read story