3 Financial Metrics You Can't Miss
If you're managing a growing business, a few numbers and financial processes matter more than any others. Read story
IN THE TRENCHES 
Want Loyal Customers? Compete on Value, Not Price
Your customers care a lot about factors other than cost. Here's how quality, experience, and consistency can work for you. Read story
How I Hire Great Talent
Vanessa Nornberg, owner of Metal Mafia, talks about why your sales team matters. Watch video
3 Oddball Interview Questions You Need to Ask
Vanessa Nornberg, owner of Metal Mafia, talks about how she screens candidates. Watch video
There's a Big Stigma in Sales
Vanessa Nornberg, owner of Metal Mafia, talks about how to find great sales talent. Watch video
Quick Ways to Turn a Rookie into a Pro
Vanessa Nornberg, owner of Metal Mafia, talks about how she trains her sales staff immediately after they take the job. Watch video
These Days, Recruiters Are Worth the Money
When it comes to sourcing the right interview candidates, I've never been keen to use recruiters. But I recently changed my mind. Read story
Interviews: First 5 Minutes Tell You Everything
Vanessa Nornberg, owner of Metal Mafia, explains the three redflags you should look for--all happen in the first moments of meeting a candidate. Watch video
Vanessa Nornberg: Building a Killer Salesforce
Inc. Live: The Metal Mafia founder explains how you can ramp up your recruiting and interviewing process to get the best possible sales team. Read story
5 Ways to Make Your Business Better in 2013
If you want to take your business further this year, here's what you need to focus on. Read story
Get Nosy. Pry a Little. You'll Win Big
If you want to grow your business, nothing is more essential than a big dose of curiosity. Read story
Why Company Culture Especially Matters During the Holidays
I don't throw an opulent holiday party, but I go out of my way to let my employees know how much I appreciate their work. Read story
Managing Senior Hires: When to Back Off & When to Lead
If I'm willing to learn from my staffers, they're more willing to learn from me. Here's how. Read story
Tackle Problems Effectively: Learn From Mistakes I Made
One owner confides how she improved her management when she had to troubleshoot a botched customer order. Read story
Why I Use Flirtation, Seduction & Feminine Intrigue in Business
As a business owner, I have the duty and responsibility to use every technique to get my business where it needs to be. You do, too. Read story
3 Entrepreneur Lessons for the Presidential Candidates
As the election approaches, it's apparent that government officials--Republicans and Democrats alike--need to take their cues from small businesses owners. Read story
4 Creative Ways to Grow Your Business Using the Web
Take your business further than your budget. Think imaginatively to market your business online. Read story
Do Your Employees Know What They're Talking About? (And What You Can Do About It)
You must demand the highest level of knowledge from your salespeople--and train them to make that happen. Read story
Someone Copied Your Product. What Next?
Taking legal action is costly and time-consuming. Here's how to weigh whether you (really) need to. Read story
Forget Perfection: 3 Ways to Embrace the Entrepreneurial Struggle
Nothing frustrates me more than chasing after some elusive moment when my business will run smoothly. So I don't. Read story
Team-Building Activities Are Worth It (Really)
A month ago, I paid to take my staff on a team-building scavenger hunt. Here's why it was definitely worth it. Read story
Hate Networking? 3 Ways to Get Over It
Here's how to make networking work for you--and your business. Read story
Build Trust: 6 Foolproof Steps to Train Employees
Want to trust your employees to do the job right? Train them like you would teach them to drive. Read story
4 Traits of Incredibly Effective Delegators
You know you don't want to choke your staff with micromanagement minutiae. Here's how to hold yourself back and get the best out of your employees. Read story
5 Simple Strategies to Sell Successfully
Sales is a journey. If the customer does not understand where you are headed and why she should come along, she won't. Read story
Let Your Employees Know It's OK to Leave
Want to grow your business? Map out as clear-cut a strategy for employee exits as employee hires. Here's how. Read story
3 Sure-Fire Ways to Expand Your Product Line
Learn from customers, competitors, and those in completely unrelated fields. Read story
5 Effective & Genuine Techniques to Motivate Employees
Reward your staffers in ways they'll find meaningful, and you'll convey that keeping them motivated is important to you. Read story
Don't Outsource Your Sales. Here's Why
Independent sales reps may seem cost-effective, but when it comes to longterm business strategy, they are too risky for these three important reasons. Read story
Hire Right the First Time: 5 Steps
Spend time up front to nail the right hires, and build a strong, cohesive team. Read story
Ace Customer Service Every Time: 5 Rules
Little things often make a customer interaction a success or failure. Read story
Small Business' Real Problem with the Banking System
Increased regulation of bank lending still needs to allow for measured risks that permit sound small businesses to receive funding needed to thrive. Read story
Surprise! You Can Win Customers For Life
Here's how to convert one-time buyers into repeat customers--and loyal advocates. Read story
3 Crucial Indicators to Track as Your Company Grows
Are you on the path to domination? Here are the key business traits you should routinely measure and assess to find out. Read story
5 Sales Myths to Get Over Now
Don't think of sales as a special, natural-born talent, and other misconceptions that are getting in your way. Read story
Your Story Is Your Marketing Strategy
Even small businesses can create powerful, meaningful, sincere branding messages. Read story
Help Your Employees Be Strategic Thinkers
Ongoing education is a core part of every great business. The investment is small, but the return can be a game changer. Read story
Small Size Is Your Biggest Advantage: 4 Ways
No need to pretend you're a large company. Your small size can help you beat the competition. Read story
3 Ways to Create a Powerful Organic Growth Machine
Put your customers in control and you'll grow your business faster and more efficiently than ever before. Here's how. Read story
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read story
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