A Customer Service Makeover
Seven tips on how to completely transform your company's customer service
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Seven tips on how to completely transform your company's customer service
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Remo Belli shares how he went from playing the drums to selling them to musicians (and nonmusicians).
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An exciting outlet for working off stress, NeighborGoods.net CEO Micki Krimmel laces up to let loose.
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Greg Koch of Stone Brewing shares how he is microbrewing his way to success.
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The diverse economy of Los Angeles provides many great business opportunities, but not without an array of challenges. Here's how to get started.
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Spurred on by the success of Cirque du Soleil, the circus is in the midst of a renaissance backed by robust creativity and the entrepreneurial spirit. Meet s... View slideshow
Producer Jon Kamen, founder of @radical.media, is his company's harshest critic. Read more
In sifting through small-business bankruptcy data, it wasn't surprising to see that the hardest hit areas in terms of sheer numbers are in Californ... Read more
Mayor Antonio Villaraigosa's new Small Business Services team aims to support start-ups and growing companies through advice, resources, and a voice in City ... Read more
Fashionistas are already accustomed to scoring coveted items at pop-up stores, and now equally obsessed diners are flocking to pop-up restaurants in searc... Read more
When a notoriously tough critic showed up at a Los Angeles restaurant, its staff decided to fight back by throwing her out—and posting a picture of her on ... Read more
Designed for budget travelers who do not want to sacrifice comfort and style, a new breed of extended stay hotels is putting a sophisticated spin o... Read more
New York City, Los Angeles, and Washington, D.C. are home to the most Inc. 5000 companies in America. View slideshow
Companies that supply dollar stores are raking it in Read more
A couple of years ago we found out that germ-a-phobes had something new to worry about - their cellphones were Read more
This week, Olmstead Williams Communications, a public relations agency in Los Angeles, launched a new division that charges a flat monthly fee for a full ... Read more
Stephen R. Covey is co-founder of FranklinCovey, a management consulting and training company, and the author of 10 books, most recently The Leader ... Read more
I was driving around L.A. recently and was saddened to see "FOR LEASE" signs on many of my beloved mom-and-pop boutiques, stores, and restaurants. Which g... Read more
Pinkberry, the frozen yogurt chain known for its addictive sour flavor, long lines, and cultish band of devotees (Paris Hilton, Lindsay Lohan, much of the... Read more
Comerica Bank (NYSE:CMA) has announced the opening of six new banking centers in Arizona and California by year-end. The new centers will serve reta... Read more
Feb. 6, 2007 -- The Los Angeles chapter of the National Association of Women Business Owners will host its annual Leadership and Legacy A... Read more
Feb. 9, 2007 -- The Jet Propulsion Laboratory, a NASA facility located at the California Institute of Technology in Pasadena, wil... Read more
Feb. 22, 2007 -- Fonality, a Los Angeles-based IP telephony company, has released a new version of its full-featured call center technolo... Read more
April 18, 2007 -- The first-ever California Small Business Success Conference is expected to draw over 5,000 small-business owners from t... Read more
Although the second season of ABC's American Inventor ended this summer, the f... Read more
Nov. 10, 2006 -- The Minority Business Development Agency is hosting the Expanding Horizon workshop on Nov. 16 in Los Angeles, Calif. ... Read more
Learning to Enjoy the Small Things The stories of Jay Goltz and the other entrepreneurs who chose to "be great instead of big" hit close to home... Read more
All but the most stubborn optimist knows that the property bubble of the 2000s is now deflating. This is a cause for concern for just about everyone since... Read more
Norm Brodsky offers advice on running an event for your customers without breaking the bank. Read more
Momofuku Ko in New York City and Gjelina in Los Angeles draws crowds by playing hard to get. Read more
You may recall our post on the class action lawsuit brought against the trendy yogurt chain Pinkberry a few months back (Read more
Gloria Pink, of the famous Pink's, gives reasons Angelenos of all stations will wait an hour for a hot dog. Read more
Growing up in Los Angeles, I didn't have a "Main Street." We shopped at the mall and drove everywhere, even to buy a carton of milk. In those years, L.A. ... Read more
Inc. gathered five entrepreneurs to define what The Good Life means to them and how they're living it. Read more
Chinese banks have become a source of funding for small-business owners around the world. An overview of China's stake in the world economy and what to expec... Read more
Don't sign on new customers until they've agreed to your payment terms. Read more
'The first business plan I wrote was 20 pages long. Then I learned it had to be thick--so I repeated everything three times.' --Jaye Muller, presiden... Read more
Some thoughts on what groups are making it in the inner-city, and why. Read more
A public-policy expert explains why some big cities are the best place for successful entrepreneurial commerce. Read more
Inc. magazine's editor-in-chief offers some highlights from the annual Inc. 500 conference. Read more
Readers respond to topics and articles from past issues of Inc. magazine. Read more
An urban economist offers a way to identifying start-ups and counting the jobs they create. Read more
Economic-development agencies spend too much time luring business from outside their area. Read more
Commercial lender's pension pool invests exclusively in commercial mortgages. Read more
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