It's paramount to know the playing field because customer service is a relative concept.
Alexa Von Tobel has one easy rule to follow to minimize the risk you expose yourself to as an entrepreneur.
Alexa von Tobel, certified financial planner and founder of LearnVest, explains how to protect your future financial security.
Even with proliferating social-media tools, email support is still the preferred method of customer service for many consumers.
Jerry Mills, founder of B2B CFO, defines the moment when your company is ready to hire a CFO.
President and CEO of Stew Leonard's reveals a powerful principle that will bring success to a family business
Stew Leonard Jr. explains why you need to invest more in your employees.
Stew Leonard Jr., son of the founder and CEO of Stew Leonard's grocery, pushes you to embrace business change.
Jordy Leiser, founder of StellaService, explains the one change you can make to improve your customer service.
B2B CFO founder Jerry Mills explains the one focus you need to drive an increase in your company's value.
LearnVest founder Alexa von Tobel provides 4 core principles for keeping your company's finances under control.
StellaService CEO Jordy Leiser explains how to gain the advantage as a small business: build a stronger emotional connection with your customers.
Serial entrepreneur Michael Burcham thinks you should start your business in Nashville, a city 'founded by entrepreneurs.'
A great resume only tells you that a candidate is good at resume writing, says HireVue founder Mark Newman. Here's how to recruit right.
If you're focusing too much on degrees and certifications, you may be overlooking people with incredibly useful, varied experiences.
If you start to lower your hiring standards, it can create a culture of mediocrity over time.
If you want candidates to feel passionate about your brand, the interview should be an exciting, positive experience.
Enable your employees to do their best by letting them find time for their personal lives.
Both employees and employers benefit from the innovation that comes with valuing team democracy.
In order for acqui-hiring to work well, there must be philosophical and cultural alignment.