How to Handle Pushy Customers
Don't let your company get backed into a corner by a cascade of demands. Here's how to strike a deal that satisfies everyone. Read more
Customer Relationship Management
4-Step Formula for Guaranteed Success
This amazingly simple formula drives virtually every successful business. Unfortunately, many entrepreneurs and investors lose sight of these basic principles. Read more
Facebook Revs Up Lobbying Operations
The social media giant has a clever plan to make friends and influence people in the nation's capital. We dig inside the operation's five-point strategy. Read more
Need Customer Service Help? There’s a Bot for That
Online customer service 24/7 can be hard to swing on a small business budget. But there is another solution. Read more
What a 9-Year-Old Can Teach You About Selling
If you want your conversations to have a real impact, you need to simplify your message. Read more
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Customer Loyalty
A roadmap for developing rewards programs and building personal relationships with customers that pay off on the bottom line.
Recent Customer Relationship Management Articles
How to Deal with Late Payments
When times are tough, customers take longer to pay their bills. You can count on it. Veteran entrepreneur Norm Brodsky says that's the wrong time to start th... Read more
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis. Read more
Don't Discount: Here's Why
Emphasize the virtues of your product or service, rather than the price. It will keep your competitors at bay, and your customers close. Read more
3 Rules for Building Business Relationships
Are you generating the most value from your professional relationships? Here are three ways to quickly inject some life into your network. Read more
We Just Lost a Big Client. What to Do
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read more
When Rivals Can Be Partners
Lara Miller shares resources with other eco-friendly designers in Chicago, and competes on a global level. Watch video
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
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