2013 Trend: Customers Will Be in Your Face
What happens when your customers are your investors and your press? You'll find out soon enough. Read more
Customer Relationship Management
2013 Trend: Social Media Takes Over
It's time to accept social media as a powerful business tool. But you may want to brace yourself for the backlash. Read more
Tech Trends: Tools for Managing Contacts
We tried out two basic CRM tools that help organize contacts--and stay in touch with them. Read more
Just Be Real: 8 Tips to Sell More Effectively
You're not in an infomercial, so stop acting that way on sales calls. Here's a better approach. Read more
12 Ways to Spring Clean Your Business
Now's the time to revisit the basics of your business, tune up operations, improve customer relations, and clear out any cobwebs. Read more
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Customer Loyalty
A roadmap for developing rewards programs and building personal relationships with customers that pay off on the bottom line.
Recent Customer Relationship Management Articles
How to Turn Customers Into Die-Hard Fans 
Tim Westergren talks about strategies that will turn your best customers into passionate evangelists for your brand. Watch video
5 Ways to Know What Your Customers Want Before They Do
You have to train yourself to see the world through their eyes. Here's how. Read more
Why Customer Reviews Trump Social-Media Marketing
More and more businesses are pouring time and money into tweeting and posting on Facebook. But there's a better way. Read more
4 Reasons Why Big Brother Is Your Friend
With Mr. Big Data watching your every move, it will be increasingly more important for small businesses to manage their own customer information. Read more
Bristle at Customer Complaints? That's the Last Thing You Want to Do
You may be tempted to view negative feedback as a nuisance. But, if you respond the right way, it's a gift. Read more
Eric Ries: Whatever You Do, Make the Customer King
The Lean Startup author weighs in on the best ways to build momentum for a new company--and improve your product in the process. Read more
Be a Customer Service Hero on Social Media
You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone. Read more
Selling in the Post-Internet Age
The Internet has utterly transformed the way that companies buy and sell. Read more
Protecting Your Online Reputation from Trolls: 8 Tips
Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond. Read more
Would You Get Naked With a Customer?
In some cultures, getting naked with customers is just part of doing business. Read more
4 Ways You Discourage Customers From Buying
The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs. Read more
Turn Your Toughest Customer Into Your Biggest Fan
These 7 tips will help you transform your most difficult clients into big marketing victories. Read more
Customer Service, Holistically
Two online platforms that help small businesses respond to customer commentary. Read more
The Best Content Marketing Is Free
You could outsource this marketing, or you could tap a rich--but free--source of content right in front of you. Read more
My Favorite Way to Dump a Bad Customer
There's one simple and foolproof way to get rid of a bad customer without taking on emotional baggage. Read more
