Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service
Read storyCustomer Relationship Management
How to Track Customers With CRM Tools
How SugarCRM and Zoho, two of the best free CRM software programs, stack up
Read storyRecent Customer Relationship Management Articles
There's No Substitute for Great Customer Service
Small businesses should keep good, old-fashioned customer service in mind when implementing new technology. Read story
Cloud Computing Turns 10
Marc Benioff, founder and CEO of Salesforce.com, discusses the evolution of cloud computing and how the advent of Web-based software change the future of doi... Read story
FranklinCovey CRM Tool Now Smartphone Compatible
The updated tool can be accessed from any smartphone with a Web browser. Read story
CRM Plays Different Roles for Different Companies
The mad rush toward "I've got to do CRM" has turned to boardroom discussion of "What's the benefit?" -- and companies have become increasingly more skeptical... Read story
Are Personalization and Privacy Really at Odds?
As more companies jump on the personalization bandwagon, they're finding that personalization and privacy aren't necessarily strange bedfellows. Read story
1,001 Examples of Great Customer Service
Authors Donna Greiner and Theodore B. Kinni document and share the best practices in customer service from a wide array of businesses in their book. Read story
Leave No Stone Unturned
How a manufacturer got serious about customer complaints, devising a detailed form and database system to get to the root of each problem. Read story
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