2013 Trend: Customers Will Be in Your Face
What happens when your customers are your investors and your press? You'll find out soon enough. Read more
Customer Relationship Management
2013 Trend: Social Media Takes Over
It's time to accept social media as a powerful business tool. But you may want to brace yourself for the backlash. Read more
Tech Trends: Tools for Managing Contacts
We tried out two basic CRM tools that help organize contacts--and stay in touch with them. Read more
Bristle at Customer Complaints? That's the Last Thing You Want to Do
You may be tempted to view negative feedback as a nuisance. But, if you respond the right way, it's a gift. Read more
Eric Ries: Whatever You Do, Make the Customer King
The Lean Startup author weighs in on the best ways to build momentum for a new company--and improve your product in the process. Read more
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Customer Loyalty
A roadmap for developing rewards programs and building personal relationships with customers that pay off on the bottom line.
Recent Customer Relationship Management Articles
Be a Customer Service Hero on Social Media
You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone. Read more
Selling in the Post-Internet Age
The Internet has utterly transformed the way that companies buy and sell. Read more
Protecting Your Online Reputation from Trolls: 8 Tips
Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond. Read more
Would You Get Naked With a Customer?
In some cultures, getting naked with customers is just part of doing business. Read more
4 Ways You Discourage Customers From Buying
The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs. Read more
Turn Your Toughest Customer Into Your Biggest Fan
These 7 tips will help you transform your most difficult clients into big marketing victories. Read more
Customer Service, Holistically
Two online platforms that help small businesses respond to customer commentary. Read more
The Best Content Marketing Is Free
You could outsource this marketing, or you could tap a rich--but free--source of content right in front of you. Read more
My Favorite Way to Dump a Bad Customer
There's one simple and foolproof way to get rid of a bad customer without taking on emotional baggage. Read more
Jerry Maguire Was Right
Two business owners decided to stop seeking wealth for its own sake and start putting their clients first. Here's what happened. Read more
The One Thing That Keeps Customers Coming Back 
The co-founder of Gilt Groupe on the value of scarcity and the imperative to keep things fresh. Watch video
3 Rules of Success in Online Marketing
How Gilt Groupe uses every and all social media platforms to build the Gilt brand. Watch video
Where Gilt's Best Ideas Come From
The co-founder of Gilt Groupe reflects on the source of her company's freshest and most creative ideas. Watch video
How To Create Loyal Customers
The co-founder of Gilt Groupe reflects on how the company maintains an intimate customer experience even as the company grows. Watch video
Musician Dave Carroll Takes on Bad Customer Service
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
