2013 Trend: Social Media Will Get Bigger
Facebook just hit 1 billion users. Brace yourself for the backlash. Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
The Key to the Future? The Past
Inc. asked future-focused experts how to make money in 2013 (and beyond). An award-winning science-fiction author throws in his two cents. Read more
The Factor That Makes My Business a Success 
The founder of Shake Shack and Union Square Cafe on the vital importance of authenticity. Watch video
How to Build Customer Loyalty in 2013
You can be successful in sales next year, regardless of the economy. Read more
2013 Trend: Customers Will Get in Your Face
Used to be you had to please your customers, your investors, and the press. What happens when your customers are your investors and your press? Read more
Don't Make This Common Year-End Mistake
The world may seem to slow between Christmas and New Year's, but it doesn't stop. And neither should your business. Read more
JJ Ramberg: Get Your Gift Noticed
The host of MSNBC's Your Business says now might not be the right time to send clients gifts. Here's why. Watch video
Move Your Client Conversation Forward: 3 Tips
The key to cross-selling is understanding the client's needs. Read more
Dave Kerpen: 'Heavy-Handed Sales Messaging Just Doesn't Work Any More'
The trick to generating sales with social media, says Likeable CEO Dave Kerpen, is to use natural human language. Here's how. Watch video
Why You Should Schmooze Like Don Draper
Forget GChat. To really connect with customers, vendors and staff, sometimes you've gotta go old school, whether that means deep sea fishing or ordering ever... Read more
How to Win a Customer Back
Departing customers can teach you how to win them back, but only if you're open-minded. Read more
Greeting Card Etiquette: 4 Tips
Don't miss the opportunity to get noticed and make an impression with your seasons' greetings this year. Read more
How to Cultivate Truly Loyal Customers
Every business wants loyal customers--but loyalty comes in many different flavors. Read more
5 Steps to Handling a Customer Complaint
Your employees may be turning customers away. Teach them these simple steps to navigate through a customer service issue. Read more
Tech Trends: Tools for Managing Contacts
We tried out two basic CRM tools that help organize contacts--and stay in touch with them. Read more
Big Data for Small Businesses
Low-cost tools that help businesses capitalize on customer data. Read more
On Social Media, Authenticity Always Wins
This CEO takes pride in being brutally honest online--even if he offends people. Here's why he thinks you should do the same. Read more
We All Scream for Customer Insights
Nothing drives home the importance of customer feedback like standing on a street corner handing out ice cream samples. Here are the lessons we learned. Read more
Win Important Customers & Keep Them
Sales advice from John Berkowitz, co-founder of Yodle, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum. Read more
Create Effective Case Studies
Advice on how to get results from Jenny Fleiss, co-founder of Rent the Runway, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Turn Prospects Into Customers
Grow your client base. Advice from Jenny Fleiss, co-founder of Rent the Runway, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Do You Always Tell Employees the Truth? You Should.
Even if you face something as difficult and stressful as having to close a business, you have only one choice: Do it badly, or do it right. Read more
Keep Your Friends Close & Your Customers Closer
Letting customer relationships stagnate is dangerous for your long-term health. Here are three ways to let your customers know you care. Read more
What Makes Customers Tick
Having a frank discussion about what works, what doesn't and what your customers want from you is key to a successful business. Read more
