With Mr. Big Data watching your every move, it will be increasingly more important for small businesses to manage their own customer information. Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
The Lean Startup author weighs in on the best ways to build momentum for a new company--and improve your product in the process. Read more
Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond. Read more
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
Instead, the host of MSNBC's Your Business says you want to talk up something you do offer. Here's how. Watch video
Phil Libin, the founder of Evernote, once used sleight-of-hand to play up strengths and downplay weakness. He's found a better strategy for building strong r... Read more
You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy. Read more
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