Chris Brogan on Making Your Business Trustworthy
The author of Trust Agents and founder of New Marketing Labs talks about using the social web to build strong relationships and make your business v... Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
The Power of Loyalty-Card Apps
A look at four companies working to reinvent customer loyalty programs Read more
10 Ways to Spook Your Customers
Customers are easily frightened and many businesses do a good job of scaring them away. To celebrate Halloween, customer-experience expert Jon Picoult helped... View slideshow
New Salesforce Collaboration Tool
Today, CRM software company Salesforce unveiled an updated version of Chatter, its social collaboration platform. Read more
10 Ways to Get More Sales From Existing Customers
If you are looking to increase your revenue per customer, here are some tips on getting your sales staff focused on inside sales, upselling, and marketing ad... Read more
How I Collect Customer Data
Entrepreneur Avesta Rasouli explains how he uses Wufoo to collect customer data. Read more
The New Small Business On-Ramp to Social CRM
There's one company that looks to be creating a platform small businesses can use to turn a variety of online interactions into stronger customer relationshi... Read more
How to Write a Customer Survey
Looking for insight into what your customers want? Here's how to ask poignant questions they'll actually take the time to answer. Read more
How to Build Personal Relationships With Customers
Companies in all industries and of all sizes understand that customers are perhaps their most valuable assets. Improving the overall customer experience is v... Read more
How to Use Online Tools for Customer Surveys
If you're truly willing to listen to - and act on - feedback, here's the way to do it right. Read more
How to Make the Most of Customer Feedback
A guide to help businesses determine why gathering customer feedback is important, how to get customer feedback, and what to do with that feedback once you h... Read more
How to Choose CRM Software
Managing customer relationships can be a daunting task but also a very rewarding one. Luckily, there's business software that will help you. Here's how to se... Read more
Are Your Customers Loyal to You or Your Business?
If you ever want to sell your business, you'll have to prove to would-be buyers that your presence isn't the only reason people come through the doors. Read more
How to Close a Sale
Here are some strategies to help create a win-win business relationship of customer satisfaction and longevity. Read more
Word Of Mouth 2.0
Much is written every day on sites like this advising businesses how to manage customer service online and offline; even better how to... Read more
How to Use Groupon to Boost Sales
A new service allows businesses to offer a deal of the day to its 3 million-plus subscribers. Read more
4 Tips for Using Groupon Coupons
What you need to know before you offer discounts using a group-discount site, including offering your customers Groupon coupons. Read more
Taking on Big Accounts
Smart business strategies for diversifying your customer relationships Read more
How to Set Up a Sales Tracking Process
By building win-loss analysis into your sales tracking process, you can learn important lessons about your sales force, your value proposition, and your key ... Read more
Customer Service Tips from the Inc. 5000 Conference 
Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500... Watch video
How One CEO Uses Open-Source CRM
Entrepreneur Bryce McDonnell describes the benefits of using free open-source CRM software Read more
There's No Substitute for Great Customer Service
Small businesses should keep good, old-fashioned customer service in mind when implementing new technology. Read more
Cloud Computing Turns 10
As more companies run business applications not on their own networks but entirely on the Web, the concept of cloud computing has gone mainstream. Per... Read more
How to Track Customers With CRM Tools
How SugarCRM and Zoho, two of the best free CRM software programs, stack up Read more
Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read more
Tell Us What You Really Think
Have you ever wanted to read your customers' minds? Thanks to the Web, it's getting easier. Senior editor Bobbie Gossage explains. Watch video
How I Did It: Barbara Lynch
They say it can be the hardest business in the world. So what does it take to really succeed in the restaurant industry? Senior editor Rick Schine explain... Watch video
Optimism is the New Cynicism
Innovation and design expert Paul Bennett, chief creative officer of IDEO, presents inspiring examples that show it's hip to be happy and that playful can... Watch video
FranklinCovey CRM Tool Now Smartphone Compatible
The updated tool can be accessed from any smartphone with a Web browser. Read more
Short on Cash? [Audio]
They say cash is king. But it can take customers months to pay up, leaving you in the lurch. So where can you turn? Associate editor Hannah Clark Steiman ... Watch video
Leaving a Memorable Impression
When you're in business for yourself it's crucial that you keep yourself on the tip of your clients' and colleagues' tongues. Nancy Michaels, our One-Pers... Watch video
Smart Questions for Your Late-Paying Client [Audio]
Larry Kanter discusses how to handle that most nagging of all problems, client's who won't pay on time. Here are some tips to make the process easier for ... Watch video
The Zingerman Empire
Ari Weinzweig, co-founder of Zingerman's Community of Businesses, talks about generating a company culture that puts the customer first. With innovations ... Watch video
CRM Plays Different Roles for Different Companies
The mad rush toward "I've got to do CRM" has turned to boardroom discussion of "What's the benefit?" -- and companies have become increasingly more skeptical... Read more
Are Personalization and Privacy Really at Odds?
As more companies jump on the personalization bandwagon, they're finding that personalization and privacy aren't necessarily strange bedfellows. Read more