Optimism is the New Cynicism 
Innovation and design expert Paul Bennett, chief creative officer of IDEO, presents inspiring examples that show it's hip to be happy and that playful can... Watch video
Customer Relationship Management
Recent Customer Relationship Management Articles
Optimism is the New Cynicism
FranklinCovey CRM Tool Now Smartphone Compatible
The updated tool can be accessed from any smartphone with a Web browser. Read more
Short on Cash? [Audio]
They say cash is king. But it can take customers months to pay up, leaving you in the lurch. So where can you turn? Associate editor Hannah Clark Steiman ... Watch video
Leaving a Memorable Impression
When you're in business for yourself it's crucial that you keep yourself on the tip of your clients' and colleagues' tongues. Nancy Michaels, our One-Pers... Watch video
Smart Questions for Your Late-Paying Client [Audio]
Larry Kanter discusses how to handle that most nagging of all problems, client's who won't pay on time. Here are some tips to make the process easier for ... Watch video
The Zingerman Empire
Ari Weinzweig, co-founder of Zingerman's Community of Businesses, talks about generating a company culture that puts the customer first. With innovations ... Watch video
CRM Plays Different Roles for Different Companies
The mad rush toward "I've got to do CRM" has turned to boardroom discussion of "What's the benefit?" -- and companies have become increasingly more skeptical... Read more
Are Personalization and Privacy Really at Odds?
As more companies jump on the personalization bandwagon, they're finding that personalization and privacy aren't necessarily strange bedfellows. Read more
1,001 Examples of Great Customer Service
Authors Donna Greiner and Theodore B. Kinni document and share the best practices in customer service from a wide array of businesses in their book. Read more
Leave No Stone Unturned
How a manufacturer got serious about customer complaints, devising a detailed form and database system to get to the root of each problem. Read more
How To Know Your Customers Better
Demographics sounds expensive and frightening, but it's a useful tool even for small companies. Read more
How to Use Technology to Improve Customer Service
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics a... Read more
