The author of Trust Agents and founder of New Marketing Labs talks about using the social web to build strong relationships and make your business v... Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
Companies in all industries and of all sizes understand that customers are perhaps their most valuable assets. Improving the overall customer experience is v... Read more
Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500... Watch video
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read more
Larry Kanter discusses how to handle that most nagging of all problems, client's who won't pay on time. Here are some tips to make the process easier for ... Watch video
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