5 Ways to Alienate a Customer
These five dumb mistakes drive customers away. Fortunately, they're all easily avoided. Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
World's Most Important Business Question
One simple question can determine whether your company will succeed or fail. Make sure you and your team are constantly asking it. Read more
8 Customer Service Sins to Avoid
In a recent customer service survey, United Airlines came in dead last. Here's why--and how not to suffer the same fate. Read more
Why You Don't Need Salespeople
Imagine a world in which you were able to fire all of your salespeople and still achieve consistent revenue growth. How would you pull it off? Read more
5 Steps to Scaling Beyond the Founder
Most entrepreneurs are directly involved in nurturing customer relationships. But once the business grows beyond a few key clients you'll need new growth tac... Read more
How to Deliver Great Customer Service 
Customer service tips from Angie Hicks, founder of Angie's List, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
Flat-Out Rejection: Caliper's Hard Early Months
Herb Greenberg, who lost his sight at age 10, developed a test to help employers see workers for who they really are. But four months after founding HR consu... Watch video
3 Benefits of Mapping Your Network
Creating a visual depiction of your social network will help you identify ways to grow your business through relationships, referrals, and recommendations. Read more
Your Customers Have Great Ideas (So Listen!)
Zumba Fitness co-founder and COO Alberto Aghion talks about how the company grew rapidly once it started listening to what customers really wanted. Watch video
Relationship Building Is Much More Than Selling
The best business relationships act as referrals that result in sales - even if they never spend a dime with you themselves. Read more
Get New Customers: Tricks From the Greenmarket
At weekend markets, some farm stands have lines out the booth, while others remain deserted. See what the winners are getting right. Read more
Is This Your Employees' Idea of Service?
When an employee flipped off a key customer, this CEO realized his company had a culture problem. Here's how he fixed it. Read more
Talk to Your Customers. Everyday.
Mike Samson and Ross Kimbarovsky describe why they value customer feedback. Watch video
The $4 Million Complaint Call
Several years ago, a single problem customer changed the fate of my company. Here's the story. Read more
Don't Get Customers ...Make Partners
Customers, clients, suppliers and vendors are more than just that - they are your partners. Treat them as such and they will become your best advocate. Read more
3 Ways to Win Customers for Life
Making customers and clients feel special can keep them from straying. Here are a few tactics to use. Read more
Customer Service: How to Handle Pushy Customers
Don't let your company get backed into a corner by a cascade of demands. Here's how to strike a deal that satisfies everyone. Read more
4-Step Formula for Guaranteed Success
This amazingly simple formula drives virtually every successful business. Unfortunately, many entrepreneurs and investors lose sight of these basic principles. Read more
Facebook’s Lobbying Operations 'Built for Battle'
The social media giant has a clever plan to make friends and influence people in the nation's capital. We dig inside the operation's five-point strategy. Read more
Need Customer Service Help? There’s a Bot for That
Online customer service 24/7 can be hard to swing on a small business budget. But there is another solution. Read more
What a 9-Year-Old Can Teach You About Selling
If you want your conversations to have a real impact, you need to simplify your message. Read more
How to Deal with Late Payments
When times are tough, customers take longer to pay their bills. You can count on it. Veteran entrepreneur Norm Brodsky says that's the wrong time to start th... Read more
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis. Read more
Don't Discount: Here's Why
Emphasize the virtues of your product or service, rather than the price. It will keep your competitors at bay, and your customers close. Read more
3 Rules for Building Business Relationships
Are you generating the most value from your professional relationships? Here are three ways to quickly inject some life into your network. Read more
We Just Lost a Big Client. What to Do
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read more
When Rivals Can Be Partners
Lara Miller shares resources with other eco-friendly designers in Chicago, and competes on a global level. Watch video
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
Keep Your Customers Coming Back
While results and ROI may be critical to keeping clients, building positive relationships proves to be the most important. Read more
The 5 Smartest Things to Say to an Angry Customer
Forget trying to "win." Instead, make the customer feel you're working together to make things right. Read more
Problem-Solving: What Your Style Says About You
Which problem-solving technique do you use? Here's four examples--as well as what each conveys about you and your company (for better or worse). Read more
How to Use Foursquare to Get Customers
How "hyper-local" targeting of prospective customers can help your business. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Joe Meyer... Watch video
