How to Deal with Late Payments
When times are tough, customers take longer to pay their bills. You can count on it. Veteran entrepreneur Norm Brodsky says that's the wrong time to start th... Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis. Read more
Don't Discount: Here's Why
Emphasize the virtues of your product or service, rather than the price. It will keep your competitors at bay, and your customers close. Read more
3 Rules for Building Business Relationships
Are you generating the most value from your professional relationships? Here are three ways to quickly inject some life into your network. Read more
We Just Lost a Big Client. What to Do
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read more
When Rivals Can Be Partners 
Lara Miller shares resources with other eco-friendly designers in Chicago, and competes on a global level. Watch video
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
Keep Your Customers Coming Back
While results and ROI may be critical to keeping clients, building positive relationships proves to be the most important. Read more
The 5 Smartest Things to Say to an Angry Customer
Forget trying to "win." Instead, make the customer feel you're working together to make things right. Read more
Problem-Solving: What Your Style Says About You
Which problem-solving technique do you use? Here's four examples--as well as what each conveys about you and your company (for better or worse). Read more
How to Use Foursquare to Get Customers
How "hyper-local" targeting of prospective customers can help your business. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Joe Meyer... Watch video
How Diapers.com Gets Customers Coming Back
Marc Lore and Vinit Bharara lure moms to their websites to buy diapers, soaps, and other essentials. Quick delivery, simple experience, and good customer ser... Watch video
How to Dig Deeper into Your Web Analytics
Get a better handle on what you're tracking and why. Here's a good place to start. Read more
How Limbaugh's Gaffe Tainted Unwitting Brands
What if your brand was sucked into a controversy it had nothing to do with? Here's how it happens. Read more
8 Guaranteed Ways to Drive Customers Away
If your long-term customers are leaving--and not coming back--you're probably making one of these mistakes. Read more
10 Meaningless Sales Terms
At one time, these phrases made a real impact on potential customers. Not anymore. Read more
Are You Bigger Than Your Widget?
The value of customer relationships runs much deeper than a good product or service. Read more
Want to Delight Your Customers? Map How They Feel
Make sure every interaction you have with your customers inspires a positive emotion. Read more
The 9 Circles of Customer Service Hell
Your customers are the cornerstone of your success. So why on earth are you torturing them? Read more
Susan G. Komen: What to Do When a Good Cause Goes Bad
Cause marketing seems so simple... until it's not. How Susan G. Komen could have avoided a public relations disaster. Read more
4 Reasons to Fire a Client
Sometimes walking away is worth millions of dollars in lost revenue. Read more
66 Things You Should Know About Your Customer
To prove they know their customers, all my salespeople must answer 66 questions about them. None are about which products they buy. Read more
