When Did Being Nice Get So Complicated?
Giving back to the community is harder than it looks. What would you do in a situation like this? Read more
Customer Relationship Management
Recent Customer Relationship Management Articles
You Can Win Customers for Life
Looking to build strong relationships with your clients? Master their personal styles. Read more
Will That Prospect Buy From You?
Once trust is established, a potential customer is far more likely to buy. Read more
Busy Customer? 3 Tips For Getting in the Door
As a business owner, you don't have time to waste on unsuccessful prospecting to busy decision-makers. Here's how to get your message across more quickly. Read more
Best Way to Make Customers Forget Your Screw Up
Look for opportunities to show your customers the lengths to which you will go to deliver on your promise. Read more
New Year's Advice: Don't Sell to Jerks
When you sell to people you truly can't stand, you make yourself less effective and hurt your sales growth. Read more
What Unredeemed Rewards Really Say About Your Business
When customers don't cash in those points or credits they are sending you a message about how disloyal they are. Read more
4 Common Questions That Irritate Customers
Ask any of these dumb questions during an initial conversation with a customer and you've probably lost the sale. Read more
Klout Score FAIL
I’ve been on Klout practically since it first started. Klout measures your online infl... Read more
How to Protect Your Turf
Five tips on beating out the competition and making your business stickier Read more
The Best Social CRM Programs
New Social CRM software is being developed everyday. We asked an expert which one you should use now. View slideshow
4 Cool Help Desk Tools
It's no secret that part of your help desk and customer support strategy can be handled more efficiently using programs and web-based software. With so many ... View slideshow
How to Choose a Live Chat Service for Your E-commerce Site
Adding a live chat service to your e-commerce site can simplify communication with your customers. Here's how to integrate this alternative to e-mail and cus... Read more
How I Did It: Johnny LeHane, WAKA Kickball 
WAKA Kickball co-founder Johnny LeHane talks about building longer term relationships with his customers--and learning to ask for help. Watch video
Turning Negative Customers Into Positive Ones
It happens to the best of us. Sometimes we fail a customer. And in this era of online communications, it's even more important to address the situation. Read more
Adrian Slywotzky Interview: What Is a Hassle Map?
Adrian Slywotzky has been called upon to be a spea... Read more
Inc. 5000 Applicant of the Week: ShopAtHome.com
Online coupon database not only saves shoppers money, but also gives cash back for every purchase made. Read more
Making Life Easier for His Customers
Chris Zane isn't in the business of selling bikes but creating experiences that will make his customers feel good about the product they walk away with. Read more
Jonathan Fields, Author of Career Renegade
Jonathan Fields is an entrepreneur, small business consultant, former hedge-fund lawyer and the author of Career Renegade . Watch video
How to Build Better Business Relationships
Whether you realize or not, relationships are the fuel that feeds the success of your business. Here's how to make ones that last. Read more
11 Best Web Analytics Tools
Every company, regardless of size, requires multiple tools to understand the performance of its website, happiness of its customers and gain key context from... Read more
How to Manage Client Expectations After You Close a Sale
So you've just landed a new client. Now what? Here's how to manage customer expectations and communicate effectively so that the early days after a sale go s... Read more
2011: The Year Social CRM Goes Mainstream
The University of Toronto’s Rotman School of Management recently held a three-day course called "Managing Customer Engagement Using Social Media and CRM." ... Read more
Chris Brogan on Making Your Business Trustworthy
The author of Trust Agents and founder of New Marketing Labs talks about using the social web to build strong relationships and make your business v... Read more
The Power of Loyalty-Card Apps
A look at four companies working to reinvent customer loyalty programs Read more
