Customer Service




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Recent Customer Service Articles

Customer Inertia: How to Get Past It

Getting customers to try a new product or service can be a challenge. Here's how to get them on board.  Read more

Why You Should Care About Hospital Culture

Let's shake up the patient-care industry. Think about hospital culture first, and patients second. Here's why.  Read more

Stellar Customer Experience: 4 Tips

Take a cue from other businesses that have excellent customer service and learn to incorporate those strategies into your business.  Read more

Be a Customer Service Hero on Social Media

You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone.  Read more

Protecting Your Online Reputation from Trolls: 8 Tips

Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond.  Read more

Content Your Customers Actually Care About

Offer expertise and knowledge to help customers--don't just sell to them.  Read more

4 Ways You Discourage Customers From Buying

The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs.  Read more

Turn Your Toughest Customer Into Your Biggest Fan

These 7 tips will help you transform your most difficult clients into big marketing victories.  Read more

Customer Service, Holistically

Two online platforms that help small businesses respond to customer commentary.  Read more

Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew

How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service.  Read more

Why Fewer Customers Will Help You Grow Faster

Focusing on a smaller number of customers might actually fuel your growth instead of impeding it. Here are four ways to make it work.  Read more

Musician Dave Carroll Takes on Bad Customer Service

When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service...  Read more

You Don't Have to Be a High-End Firm to Offer High-End Customer Service

A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable.  Read more

Amazon Deletes Negative Reviews and Gets Away With It...But Can You?

Reviews and ratings can build you up--or take you down. Tips to harness them successfully.  Read more

Are You a Low-Touch Retailer in a High-Touch World?

You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy.  Read more