There's No Substitute for Great Customer Service
Small businesses should keep good, old-fashioned customer service in mind when implementing new technology.
Read storyCustomer Service
Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service
Read storyBusiness Owners Warm Up to Online Reviews
Small-business owners are more active than consumers on sites such as Yelp, according to a recent survey.
Read story
How Businesses Can Respond to Criticism on Yelp
Three business owners give their views on when it makes sense to respond to critics posting negative reviews on Yelp
Read storyStudy Ranks Cities with Best and Worst Customer Service
Baltimore and Washington, D.C., had the slowest wait times, while Phoenix and Portland, Ore., were the speediest.
Read storyRecent Customer Service Articles
Back to Basics for the Back-to-School Push
As retailers struggle this season, smaller businesses may have a slight advantage. Read story
The Believer
Flat broke at the age of 21, Joe Cirulli made a list of 10 things he wanted to accomplish in life. One by one, he pulled them off -- and built a health and... Read story
Vernon Hill on Store Hours
Should you stay open on Sundays? The CEO of Commerce Bank says... it depends. Read story
What's Next: Custom-Made for All
No two clients are the same. Your services shouldn't be, either. Read story
What's Next: Service With a Smile. Really.
How technology ruined customer service--and how three start-ups plan to rescue it. Read story
Understanding How Your Customers Think
John Zogby on how business owners can use polling to better understand their customers. Read story
Building a Marketing Juggernaut
How did Aquascape's Greg Wittstock--the "Pond Nazi" to his rivals--get so successful so quickly? One key reason: He created an army of loyal customers by tea... Read story
A Recipe for Perfection
America's poshest inn reveals its secrets for satisfying the world's toughest customers. Read story
What You Learn on the Other Side
For some CEOs the best management lessons come from their lives as customers. Read story
Identifying the Customer-Focused Executive
Whether CEO, CMO, or CCO (chief customer officer), relationship-savvy execs have a lot in common. Read story
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