Customer Service




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Recent Customer Service Articles

The Profitability Illusion

If you aren't providing profitable products and services, you may not be creating true customer value across the business.  Read more

Why Your Shipping Policy is Losing You Business

If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies.  Read more

The Sticky Customer Trap

Are you creating value with your best customers, or is it just an illusion? Here's how growing revenue can lull you into complacency.  Read more

5 Customers You Should Fire

In 18 years of running my own business, I've found it's important to know when to turn the tables and fire a client. Here are those five times.  Read more

Nurture Your Most Profitable Customers

Profitable growth is more achievable if you focus on identifying your most valuable customers--and keeping them happy.  Read more

My First Year in Business--The 2 Most Important Lessons 

In his first year as an entrepreneur, hospitality mogul Danny Meyer did not know how to read a profit and loss statement, and other stories.  Watch video

Want to Please Investors? Put Them Last 

The founder of Shake Shack and Union Square Cafe on why investors come after employees, customers, vendors, and community.  Watch video

Fix Your Customer Service

As ModCloth grew as a company, its customer service suffered. Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools.  Read more

How to Land a Customer for Life

Here's how one recent experience cemented my loyalty to a chocolate company.  Read more

Dear Customers, Sandy Hit Us. Now What?

When your business is struck by disaster, how can you avoid further damage to your reputation? Follow these businesses' smart examples of great customer serv...  Read more