Jerry Maguire Was Right
Two business owners decided to stop seeking wealth for its own sake and start putting their clients first. Here's what happened. Read more
Customer Service
The Profitability Illusion
If you aren't providing profitable products and services, you may not be creating true customer value across the business. Read more
The Secret to Great Customer Service
Tips on how to dazzle and delight your customers from Zappos, Ritz Carlton, Nordstrom, and more Read more
Fix Your Customer Service
As ModCloth grew as a company, its customer service suffered. Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools. Read more
Why Give Away Free Service? Because It's Worth It
Sometimes it makes good business sense to give away a product or service. Here's how it worked out for Zane's Cycles. Read more
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Customer Service
Great customer service should be a core value. How-Tos and accountability policies for building frictionless relationships with customers.
Recent Customer Service Articles
Customer Inertia: How to Get Past It
Getting customers to try a new product or service can be a challenge. Here's how to get them on board. Read more
Why You Should Care About Hospital Culture
Let's shake up the patient-care industry. Think about hospital culture first, and patients second. Here's why. Read more
Stellar Customer Experience: 4 Tips
Take a cue from other businesses that have excellent customer service and learn to incorporate those strategies into your business. Read more
Be a Customer Service Hero on Social Media
You don't need a call center or a team of agents to provide the best customer service to your customers. All you need is a Twitter account and a cell phone. Read more
Protecting Your Online Reputation from Trolls: 8 Tips
Some customers have legitimate complaints. Others are just itching for a fight--or a refund. How to respond. Read more
Content Your Customers Actually Care About
Offer expertise and knowledge to help customers--don't just sell to them. Read more
4 Ways You Discourage Customers From Buying
The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs. Read more
Turn Your Toughest Customer Into Your Biggest Fan
These 7 tips will help you transform your most difficult clients into big marketing victories. Read more
Customer Service, Holistically
Two online platforms that help small businesses respond to customer commentary. Read more
Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew
How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service. Read more
Why Fewer Customers Will Help You Grow Faster
Focusing on a smaller number of customers might actually fuel your growth instead of impeding it. Here are four ways to make it work. Read more
Musician Dave Carroll Takes on Bad Customer Service
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
You Don't Have to Be a High-End Firm to Offer High-End Customer Service
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read more
Amazon Deletes Negative Reviews and Gets Away With It...But Can You?
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
Are You a Low-Touch Retailer in a High-Touch World?
You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy. Read more
