Offer expertise and knowledge to help customers--don't just sell to them. Read more
Recent Customer Service Articles
How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service. Read more
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read more
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy. Read more
In his first year as an entrepreneur, hospitality mogul Danny Meyer did not know how to read a profit and loss statement, and other stories. Watch video
How Paul English motivates the programmers at his Kayak.com travel site to respond to customer complaints. Watch video
Social media changes everything. Marketing, sales, customer service, they're no longer departments; engagement is now a way of business. Read more
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