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Customer Service
Recent Customer Service Articles
4 Ways You Discourage Customers From Buying
The relationship between buyers and sellers has changed. In the process, these four tactics have become major turn-offs. Read more
Turn Your Toughest Customer Into Your Biggest Fan
These 7 tips will help you transform your most difficult clients into big marketing victories. Read more
Customer Service, Holistically
Two online platforms that help small businesses respond to customer commentary. Read more
Silver Lining for the Broken-Down Carnival Cruise? Praise for the Ship's Crew
How Carnival employees handled a filthy, smelly fiasco in the Gulf of Mexico can teach you a thing or two about top-notch customer service. Read more
Why Fewer Customers Will Help You Grow Faster
Focusing on a smaller number of customers might actually fuel your growth instead of impeding it. Here are four ways to make it work. Read more
Musician Dave Carroll Takes on Bad Customer Service
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
You Don't Have to Be a High-End Firm to Offer High-End Customer Service
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read more
Amazon Deletes Negative Reviews and Gets Away With It...But Can You?
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
Are You a Low-Touch Retailer in a High-Touch World?
You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy. Read more
Why Your Shipping Policy is Losing You Business
If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies. Read more
The Sticky Customer Trap
Are you creating value with your best customers, or is it just an illusion? Here's how growing revenue can lull you into complacency. Read more
5 Customers You Should Fire
In 18 years of running my own business, I've found it's important to know when to turn the tables and fire a client. Here are those five times. Read more
Nurture Your Most Profitable Customers
Profitable growth is more achievable if you focus on identifying your most valuable customers--and keeping them happy. Read more
My First Year in Business--The 2 Most Important Lessons 
In his first year as an entrepreneur, hospitality mogul Danny Meyer did not know how to read a profit and loss statement, and other stories. Watch video
Want to Please Investors? Put Them Last
The founder of Shake Shack and Union Square Cafe on why investors come after employees, customers, vendors, and community. Watch video
Fix Your Customer Service
As ModCloth grew as a company, its customer service suffered. Here's how the retro clothing online retailer calmed the chaos with a couple of tech tools. Read more
How to Land a Customer for Life
Here's how one recent experience cemented my loyalty to a chocolate company. Read more
Dear Customers, Sandy Hit Us. Now What?
When your business is struck by disaster, how can you avoid further damage to your reputation? Follow these businesses' smart examples of great customer serv... Read more
Kayak.com Co-Founder: 'I Wanted to Transfer Empathy Directly to the Engineers'
How Paul English motivates the programmers at his Kayak.com travel site to respond to customer complaints. Watch video
Reality Check: Engagement Is Now a Way of Business
Social media changes everything. Marketing, sales, customer service, they're no longer departments; engagement is now a way of business. Read more
On Social Media, Authenticity Always Wins
This CEO takes pride in being brutally honest online--even if he offends people. Here's why he thinks you should do the same. Read more
4 Tips for Simpler Customer Service
It all boils down to a few simple fixes on your website, says the iDoneThis team. Here are their tips to help you spend less time on customer support. Read more
4 Ways to Get & Keep Customers
Sure, you can start a business, but can you get customers to keep it growing? Here's how to start. Read more
Why Your Customer Service Policy Stinks
No business is immune to unhappy customers. But making sure you meet customer service expectations can keep them to a minimum. Read more
Turn Prospects Into Customers
Grow your client base. Advice from Jenny Fleiss, co-founder of Rent the Runway, and Scott Gerber, founder of the Young Entrepreneur Council. Watch video
6 Smart Tricks to Get Better Feedback
Want to know what your customers really think? Go beyond focus groups and try some of these clever techniques. Read more
Advantages of a Woman-Owned Business
Megan Duckett, founder of Sew What, answers questions on manufacturing, trading services, and outsourcing. Watch video
How to Get Loyal Clients
Megan Duckett, founder of Sew What, talks about how she keeps high-profile clients coming back for more. Watch video
6 Most Overrated Management Concepts
These common buzzwords hide a world of sloppy thinking. Don't get stuck in any of these jargon traps. Read more
Keep Your Friends Close & Your Customers Closer
Letting customer relationships stagnate is dangerous for your long-term health. Here are three ways to let your customers know you care. Read more
How to Deliver Value to Your Customers
Leadership isn't just about answers, it's about asking the right questions says Robert Kaplan, professor of management at Harvard Business School. Watch video
4 Easy Steps for Handling Complaints
No matter how well you run your business, you'll eventually face an unhappy customer--or employee. Make sure you handle the situation well. Read more
How to Schmooze Without Being Sleazy
Schmoozing gets a bad rap, but it shouldn't. Use these nine guidelines to become a master networker. Read more
What Customers Say--and What They Really Mean
Knowing what users really want is critical to your business. Here's a translation guide for some common comments. Read more