Why it Pays to Help Holiday Shoppers Relax
Retailers use festive music and decorations to put customers in the giving spirit. Perhaps they should also consider back massages and pedicures. Read more
Customer Service
Recent Customer Service Articles
Gary Vaynerchuk: Put a Ring on It 
Stop rushing it with customers over social media; play the long-game, and earn life-long customers and fans, says the founder of WineLibrary.com. Watch video
Gary Vaynerchuk: Great Customer Service Through Twitter-Stalking
The founder of WineLibrary.com says you can’t leave customer engagement behind in the social Web of 2011. Watch video
Do You Have a Customer-Centric Brand?
Brand strategists Chris Bryant says the U.S. economy loses over $360 billion a year due to subpar service. He offers six tips for improving customer service. Read more
How I Help People Beat Cancer
TJ Farnsworth, founder and CEO of Sightline Health, is adamant about fostering a strong culture of customer service. But that dedication was put to the test ... Read more
How Much is TMI on Your Website?
Most CEOs are hesitant about putting their e-mail address on their company website. Here's why I do it. Read more
4 Cool Help Desk Tools
It's no secret that part of your help desk and customer support strategy can be handled more efficiently using programs and web-based software. With so many ... View slideshow
How to Sell on Value Rather Than Price
Don't want to compromise on price? Experts explain how to stay competitive based on the value of your product or service to consumers. Read more
How to Choose a Live Chat Service for Your E-commerce Site
Adding a live chat service to your e-commerce site can simplify communication with your customers. Here's how to integrate this alternative to e-mail and cus... Read more
Helping Sluggish Businesses Find Success
Bar and nightlife consultant Jon Taffer talks about helping businesses be profitable and hosting a new reality show on Spike TV. Read more
Adrian Slywotzky Interview: How Netflix Found Its Trigger
Adrian Slywotzky has written noteworthy business bo... Read more
Bracing for the Foie Gras Ban
With a ban on producing or serving fois gras lurking on the horizon, how are California's top chefs reacting to dropping the delicacy from their menus? Read more
Chris Burch's Latest Cool Company
The fashion mogul is now bringing style to office supplies. Read more
When Slow Is Better
Finding the balance between speed and quality in customer service Read more
Making Life Easier for His Customers
Chris Zane isn't in the business of selling bikes but creating experiences that will make his customers feel good about the product they walk away with. Read more
Reader Mail: May 2011
Readers respond to Jason Fried’s cover story about getting good at making money and our special report on customer service. Read more
Improving Government Customer Service
The state of Michigan gets a lesson in building a customer service culture. Read more
How to Use Virtual Sales Clerks
Are you giving customers personal service online? Here's how to use live chat to increase sales, learn about your customers, and maybe even make a friend or ... Read more
How to Get the Best Crowd at Your Event
Looking for influential consumers who are interested in your brand to attend your next big company event? Here's how. Read more
7 Finishing Touches for Your Customer Service Strategy
Want flawless customer service? For starters, don't dismiss personality flaws, no matter how impressive the technique. View slideshow
Learning From the Customer
Bill Crutchfield has been perfecting customer service for 30 years, and he credits his customers with teaching him everything. Read more
How to Provide Great B2B Customer Service
Providing great customer service can be an effective strategy to beat out larger competition. Read more
A Customer Service Makeover
Seven tips on how to completely transform your company's customer service Read more
Editor's Letter: With a Smile
Exploring the connection between company culture and customer service Read more
Customer Service, by the Numbers
A breakdown of customer service statistics from Crutchfield, an awesome electronics retailer in Virginia View slideshow
What Makes a Great Restaurant Host
Front-of-house hiring tips from Marea's Michael White, Comme Ca's David Myers, and Blue Ribbons' Eric and Bruce Bromberg. Read more
How to Expand Without Losing Your Indie Culture
When your company is growing fast, keeping it true to its roots is tricky. How can you expand without selling out? Read more
Paul Spiegelman, Founder of the Beryl Cos.
Founder of the Dallas-based health care call center business, Paul Spiegelman shares his tips on building a corporate culture that delivers exceptional custo... Watch video
Will Elaine's Still be Elaine's?
The de facto living room for luminaries might never be the same without the colorful front-of-house personality. Read more
Move Over, Snuggie
Each day, Inc.'s reporters scour the Web for the most important and interesting news to entrepreneurs. Here's what we found today: ... Read more
More Than a Moving Company
Larry O'Toole says Gentle Giant Moving is a people and leadership development company providing high-end customer service. Read more
A Textbook Case of Great Service
A carafe of musty Syrah gave the staff at Bouchon, Thomas Keller's popular Napa Valley bistro, a chance to show our blogger how the pros deliver exceptional ... Read more
The Pirate's Life for You
Each day, Inc.'s reporters scour the Web for the most important and interesting news to entrepreneurs. Here's what we found today:
Meet the "Mr. October" of Customer Service
At AT&T Park, the San Francisco Giants are using dynamic pricing and other customer-friendly techniques to build a loyal fan base. Read more
How to Design a Great "About Us" Page on Your Website
Whether you're starting from scratch or revisiting an About Us page in need of a little TLC, you can take yours from forgettable to memorable by incorporatin... Read more
