Retailers use festive music and decorations to put customers in the giving spirit. Perhaps they should also consider back massages and pedicures. Read more
Recent Customer Service Articles
The founder of WineLibrary.com says you can’t leave customer engagement behind in the social Web of 2011. Watch video
Adding a live chat service to your e-commerce site can simplify communication with your customers. Here's how to integrate this alternative to e-mail and cus... Read more
Adrian Slywotzky has written noteworthy business bo... Read more
Want flawless customer service? For starters, don't dismiss personality flaws, no matter how impressive the technique. View slideshow
Whether you're starting from scratch or revisiting an About Us page in need of a little TLC, you can take yours from forgettable to memorable by incorporatin... Read more
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