The Zingerman Empire 
Ari Weinzweig, co-founder of Zingerman's Community of Businesses, talks about generating a company culture that puts the customer first. With innovations ... Watch video
Customer Service
Recent Customer Service Articles
The Zingerman Empire
What's Next: Custom-Made for All
No two clients are the same. Your services shouldn't be, either. Read more
What's Next: Service With a Smile. Really.
How technology ruined customer service--and how three start-ups plan to rescue it. Read more
Understanding How Your Customers Think
John Zogby on how business owners can use polling to better understand their customers. Read more
Building a Marketing Juggernaut
How did Aquascape's Greg Wittstock--the "Pond Nazi" to his rivals--get so successful so quickly? One key reason: He created an army of loyal customers by tea... Read more
A Recipe for Perfection
America's poshest inn reveals its secrets for satisfying the world's toughest customers. Read more
What You Learn on the Other Side
For some CEOs the best management lessons come from their lives as customers. Read more
Identifying the Customer-Focused Executive
Whether CEO, CMO, or CCO (chief customer officer), relationship-savvy execs have a lot in common. Read more
1,001 Examples of Great Customer Service
Authors Donna Greiner and Theodore B. Kinni document and share the best practices in customer service from a wide array of businesses in their book. Read more
Ideas You Can Deliver
To compete with bigger chains, a video store offers some unexpected conveniences. Read more
The Rigorous Customer-Complaint Form
Use this form for tracking and assessing customer complaints and unearthing their root causes. Read more
When Quotas Don't Work
How a company dropped sales commissions to improve customer service and encourage inter-office cooperation. Read more
Growth Strategies: Prime Time
How a freight-haul company set out to compete with competitors by providing precise delivery times. Read more
How to Provide Customer Self-Service Online
If you plan to process orders and transactions on your small business's website, then you had better be prepared to field customer service questions onlineâ€... Read more
How to Use Technology to Improve Customer Service
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics a... Read more
Most Important Technique in Online Content
Here's how to make your message break through. Watch video
