When Quotas Don't Work
How a company dropped sales commissions to improve customer service and encourage inter-office cooperation. Read more
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Recent Customer Service Articles
Growth Strategies: Prime Time
By Bruce G. Posner | Dec 1, 1989
How a freight-haul company set out to compete with competitors by providing precise delivery times. Read more
How to Provide Customer Self-Service Online
By Inc. staff
If you plan to process orders and transactions on your small business's website, then you had better be prepared to field customer service questions onlineâ€... Read more
How to Use Technology to Improve Customer Service
By Inc. staff
More companies are using technology to handle customer service in an efficient and cost-effective way. Here's how you can use data management and analytics a... Read more
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