One Thing Your Performance Reviews Are Missing
You might be measuring your employees against every metric under the sun... but here's one you're probably forgetting. Read more
Customer Service
Recent Customer Service Articles
What You Can Learn from the Second Fall of Atlantis
The Atlantis Resort in the Bahamas has experienced financial hardship of late. Use these lessons learned so you do not suffer their fate. Read more
3 Great Things Starbucks Taught Me
I used to hate dropping cash at the coffee giant. Now I love it. Here's what the retail star has taught my company. Read more
How Customers Decide to Buy
Before they plunk down the money, customers make these five exact decisions--in this exact order. Your job is to help them do so. Read more
Get New Customers: Tricks From the Greenmarket
At weekend markets, some farm stands have lines out the booth, while others remain deserted. See what the winners are getting right. Read more
Is This Your Employees' Idea of Service?
When an employee flipped off a key customer, this CEO realized his company had a culture problem. Here's how he fixed it. Read more
Metrics Are More Motivating Than Bonuses
A founder and CEO explains why he thinks a well run metrics program beats cash bonuses for motivating employees. Read more
The $4 Million Complaint Call
Several years ago, a single problem customer changed the fate of my company. Here's the story. Read more
Customer Service Tricks for Small Business
From Amazon to Lego to Zappos, plenty of big corporations have won kudos for their personal touch. Here's how you can steal their best ideas. Read more
Customer Service: How to Handle Pushy Customers
Don't let your company get backed into a corner by a cascade of demands. Here's how to strike a deal that satisfies everyone. Read more
Building Radically Better Company Culture 
Warby Parker co-founder Neil Blumenthal talks about new ideas for an improved and motivated company culture. Watch video
How to Learn, and Profit From, Every Bit of Criticism
Criticism...who needs it! Well, you do, if you truly want to understand your customers, take the bad with the good, and spin it into gold. Here's how. Read more
4-Step Formula for Guaranteed Success
This amazingly simple formula drives virtually every successful business. Unfortunately, many entrepreneurs and investors lose sight of these basic principles. Read more
Need Customer Service Help? There’s a Bot for That
Online customer service 24/7 can be hard to swing on a small business budget. But there is another solution. Read more
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
How 2 Software Engineers Built GrubHub
Matt Maloney and Mike Evans founded GrubHub, an online restaurant delivery service, in Chicago in 2004. Since then, they've expanded into 300 cities, and rai... Watch video
You Can’t Make Unfriendly People Friendly
Customer service is a tough job. Don't make it more difficult by hiring the wrong people. Read more
6 Keys to Building a Service Culture
If you don't take care of your customers, someone else will. Start by taking these six steps. Read more
The New Rules of Customer Engagement
Goodbye, customer touch-points. Hello, ongoing, meaningful contact that actually drives revenue. Here's what you need to know to be more engaging right now. Read more
How to Achieve True Job Security
If all you are is what you do, you have no job security. Nada. Zilch. Here's what really matters. Read more
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
The 5 Smartest Things to Say to an Angry Customer
Forget trying to "win." Instead, make the customer feel you're working together to make things right. Read more
5 Worst Things You Can Say to a Customer
Never let these phrases pass the lips of your customer service team. Read more
