Customer Service


Recent Customer Service Articles

Social CRM versus Real Customer Service

By Curt Finch |  Aug 4, 2010

Gartner analyst Michael ...  Read more


10 Ways to Support Your Best Customers

By Inc. staff |  Aug 3, 2010

Every company is in the service industry, right? Expert pointers for how to best perform for your best accounts.  Read more


How to Coach Employees

By Leigh Buchanan |  Aug 2, 2010

Larry O'Toole of Gentle Giant Moving Company talks about how to give employees feedback.  Read more


Review: Exceptional Service, Exceptional Profit

By Leigh Buchanan |  May 1, 2010

Authors Leonardo Inghilleri and Micah Solomon take a look at the fundamentals of exceptional customer service.  Read more


How to Handle Customer Complaints

By Tali Yahalom |  Apr 28, 2010

With the Internet as the disgruntled customer's oyster, there are new rules for responding to rants and customer complaints.  Read more


When Customer Advice Goes Wrong

By Jason Del Rey |  Apr 6, 2010

Yelp unveils major product changes to address extortion allegations . A number of small business have Read more


How to Improve Your Company's Customer Service

By Tali Yahalom |  Mar 18, 2010

In a tough economy, improving your customer service can be the key to survival.  Read more


How to Lose Customers and Alienate People

By Courtney Rubin |  Mar 2, 2010

A cinema-chain employee responds with a rude e-mail to a customer complaint, and a Facebook boycott is born.  Read more


How to Make Money on Foursquare

By Christine Lagorio |  Feb 19, 2010

This new social broadcast application can help your business promote deals, get the attention of savvy early adopters of technology, or simply to increase fo...  Read more


Lessons From a Blue-Collar Millionaire

By Bo Burlingham |  Feb 1, 2010

When Nick Sarillo launched his pizza business, he had one goal in mind: to create a corporate culture unlike any he had seen.  Read more


The Way I Work: Paul English of Kayak

As told to Liz Welch |  Feb 1, 2010

Kayak.com co-founder Paul English is obsessed with customer service. That's why he bought the most annoying phone he could find.  Read more


Hiring Tips from the Inc. 5000 Conference

By Inc. staff |  Dec 15, 2009

BET founder Robert L. Johnson, Zappos CEO Tony Hsieh, Method co-founder Eric Ryan, and other entrepreneurs offer up tips on recruiting great employees.  Watch video


Customer Service Tips from the Inc. 5000 Conference

By Inc. staff |  Dec 2, 2009

Advice on how to build customer loyalty from Zappos CEO Tony Hsieh (pictured), JetBlue founder David Neeleman, and other successful CEOs at the 2009 Inc. 500...  Watch video


Business Owners Warm Up to Online Reviews

By April Joyner |  Nov 10, 2009

Small-business owners are more active than consumers on sites such as Yelp, according to a recent survey.  Read more


There's No Substitute for Great Customer Service

By Lauren Folino |  Nov 3, 2009

Small businesses should keep good, old-fashioned customer service in mind when implementing new technology.  Read more


Back to Basics for the Back-to-School Push

By Alexandra Cheney |  Sep 15, 2009

As retailers struggle this season, smaller businesses may have a slight advantage.  Read more


Offering Personalized Customer Service with CRM Software

By Inc. staff |  Jun 1, 2009

Jack Mitchell offers advice on using CRM software to provide personalized customer service  Read more


How Businesses Can Respond to Criticism on Yelp

By Kasey Wehrum |  Jun 1, 2009

Three business owners give their views on when it makes sense to respond to critics posting negative reviews on Yelp  Read more


Tell Us What You Really Think

By Rod Kurtz and Bobbie Gossage |  Dec 4, 2008

Have you ever wanted to read your customers' minds? Thanks to the Web, it's getting easier. Senior editor Bobbie Gossage explains.   Watch video


How I Did It: Barbara Lynch

By Rod Kurtz and Rick Schine |  Oct 13, 2008

They say it can be the hardest business in the world. So what does it take to really succeed in the restaurant industry? Senior editor Rick Schine explain...  Watch video


Think Rich and Never Give Up

By Bo Burlingham |  Aug 1, 2008

Flat broke at the age of 21, Joe Cirulli made a list of 10 things he wanted to accomplish in life. One by one, he pulled them off -- and built a health and...  Read more


Helping Customers Help Each Other Online

By Minda Zetlin |  Oct 1, 2007

A growing number of companies are creating online community forums, or other ways for customers to interact. This not only improves customer satisfaction, bu...  Read more


Sweet Success: CakeLove at the Inc. 500

By Warren Brown |  Apr 10, 2007

Warren Brown has found sweet success with his Washington-based bakery and cafe. So what does it take to transform a passion into a booming business?   Watch video


Study Ranks Cities with Best and Worst Customer Service

By Leslie Taylor |  Oct 10, 2006

Baltimore and Washington, D.C., had the slowest wait times, while Phoenix and Portland, Ore., were the speediest.  Read more


Vernon Hill on Store Hours

By Vernon Hill |  Oct 1, 2006

Should you stay open on Sundays? The CEO of Commerce Bank says... it depends.  Read more