New Year's Advice: Don't Sell to Jerks
When you sell to people you truly can't stand, you make yourself less effective and hurt your sales growth. Read more
Customer Service
Recent Customer Service Articles
Think of Your Customers as Employees
The Wired magazine founder offers a brain tickler for entrepreneurs by suggesting they involve customers more intimately in their businesses. Read more
Do You Like Your Customers?
If you don't, your business is never going to be more than a chore. And the first people to notice will be the ones who pay your bills. Read more
What You Can Learn from the Ritz-Carlton
When your employees are trained that the customer is always right, they will handle unexpected situations with the best customer service. Read more
Helping Customers Help Themselves
Your online customers need help, not template e-mails. This automated support tool learns your replies and gets smarter over time. Read more
What's Love Got to Do With Business?
Plenty. When your connection to a mission or idea that is so strong that it inspires you to take risks, your company can soar, and your customers benefit. Read more
The Worst Thing to Give a Customer Service Rep: A Script
If you give a rep latitude to proactively problem solve, he'll work more efficiently, preserve customer satisfaction, and save you money. Here's why. Read more
Angry Customers: A CEO's Best Spies
Want to know which of your employees are doing a bang-up job, and which are falling down on it? Take a few calls from irate customers. They'll let you know. Read more
Why I Love When Customers Complain
How an open-minded approach to negative feedback boosts earnings--and morale. Read more
Data Bank: What Your Customers Do When They're Mad
How many more people will your customer tell about a bad experience versus a good one? Read more
Why it Pays to Help Holiday Shoppers Relax
Retailers use festive music and decorations to put customers in the giving spirit. Perhaps they should also consider back massages and pedicures. Read more
Gary Vaynerchuk: Put a Ring on It 
Stop rushing it with customers over social media; play the long-game, and earn life-long customers and fans, says the founder of WineLibrary.com. Watch video
Gary Vaynerchuk: Great Customer Service Through Twitter-Stalking
The founder of WineLibrary.com says you can’t leave customer engagement behind in the social Web of 2011. Watch video
Do You Have a Customer-Centric Brand?
Brand strategists Chris Bryant says the U.S. economy loses over $360 billion a year due to subpar service. He offers six tips for improving customer service. Read more
How I Help People Beat Cancer
TJ Farnsworth, founder and CEO of Sightline Health, is adamant about fostering a strong culture of customer service. But that dedication was put to the test ... Read more
How Much is TMI on Your Website?
Most CEOs are hesitant about putting their e-mail address on their company website. Here's why I do it. Read more
4 Cool Help Desk Tools
It's no secret that part of your help desk and customer support strategy can be handled more efficiently using programs and web-based software. With so many ... View slideshow
How to Sell on Value Rather Than Price
Don't want to compromise on price? Experts explain how to stay competitive based on the value of your product or service to consumers. Read more
How to Choose a Live Chat Service for Your E-commerce Site
Adding a live chat service to your e-commerce site can simplify communication with your customers. Here's how to integrate this alternative to e-mail and cus... Read more
Helping Sluggish Businesses Find Success
Bar and nightlife consultant Jon Taffer talks about helping businesses be profitable and hosting a new reality show on Spike TV. Read more
Adrian Slywotzky Interview: How Netflix Found Its Trigger
Adrian Slywotzky has written noteworthy business bo... Read more
Bracing for the Foie Gras Ban
With a ban on producing or serving fois gras lurking on the horizon, how are California's top chefs reacting to dropping the delicacy from their menus? Read more
Chris Burch's Latest Cool Company
The fashion mogul is now bringing style to office supplies. Read more
When Slow Is Better
Finding the balance between speed and quality in customer service Read more
Making Life Easier for His Customers
Chris Zane isn't in the business of selling bikes but creating experiences that will make his customers feel good about the product they walk away with. Read more
