There's No Substitute for Great Customer Service
Small businesses should keep good, old-fashioned customer service in mind when implementing new technology.
Read storyCustomers
How Well Do You Know Your Customers?
An entrepreneur realizes that she hasn't paid enough attention to her best customers.
Read storyA Recipe for Perfection
America's poshest inn reveals its secrets for satisfying the world's toughest customers.
Read storyHow to Get Customers to Pay Upfront
Wouldn't it be great if your customers actually paid in advance? Unfortunately, for many small-business owners, that's easier said than done. But with the right incentives, that can all change. Here's how.
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Business Owners Warm Up to Online Reviews
Small-business owners are more active than consumers on sites such as Yelp, according to a recent survey. Read story
Uptown Cupcakes Attract Scores of Harlemites
Breaking away from New York's downtown cupcake explosion, Tonnie Rozier finds a new demographic in need of the sweet treats uptown. Read story
Cloud Computing Turns 10
Marc Benioff, founder and CEO of Salesforce.com, discusses the evolution of cloud computing and how the advent of Web-based software change the future of doi... Read story
How to Track Customers With CRM Tools
How SugarCRM and Zoho, two of the best free CRM software programs, stack up Read story
Back to Basics for the Back-to-School Push
As retailers struggle this season, smaller businesses may have a slight advantage. Read story
How to Conduct Market Research
A guide to using market research to understand who your customers are and what they want Read story
The Way I Work: Marc Lore of Diapers.com
Meet the man who sells $89 million of diapers each year online Read story
Offering Personalized Customer Service with CRM Software
Jack Mitchell offers advice on using CRM software to provide personalized customer service Read story
The Business of the Supermarket
How software, shelving, and shopping baskets keep Hannaford Supermarket running smoothly Read story
How Businesses Can Respond to Criticism on Yelp
Three business owners give their views on when it makes sense to respond to critics posting negative reviews on Yelp Read story
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