Customer Service, Holistically
Two online platforms that help small businesses respond to customer commentary. Read more
Two online platforms that help small businesses respond to customer commentary. Read more
American manufacturing has a new artisanal image--and a new ad agency from the creative team of Crispin Porter + Bogusky. Read more
If you're not using your best clients to pitch your brand, you're missing out on one of the most powerful resources you have. Read more
Instead, the host of MSNBC's Your Business says you want to talk up something you do offer. Here's how. Watch video
Customers are your best insight into launching a new product if only you're willing to listen. Read more
When United Airlines broke Dave Carroll's guitar, he took to YouTube. Now, Carroll has launched GripeVine and Resolution 1 to fix companies' customer service... Read more
A recent trip using Enterprise Rent-A-Car reminds me luxury customer service isn't expensive, but hugely desirable. Read more
Phil Libin, the founder of Evernote, once used sleight-of-hand to play up strengths and downplay weakness. He's found a better strategy for building strong r... Read more
Reviews and ratings can build you up--or take you down. Tips to harness them successfully. Read more
That first email is like the all-important first impression on a hot date. Here's how to pique your customers' interest. Read more
Find new ways to mine the most important insights to improve the customer experience. Read more
You can't cost-cut your way to great service. A survey of retailers reveals where they invest to make sure they keep customers happy. Read more
If you aren't providing profitable products and services, you may not be creating true customer value across the business. Read more
Company founders cultivate their customer base with great care. But there comes a point when it's best to delegate. Read more
If you're a small retailer, you've got it hard enough; don't lose a potential customer because of bad customer service and annoying store policies. Read more
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