Customers

Tech Sharing

By Martha E. Mangelsdorf | Jan 1, 1991

Programs set up to update the skills of customers' workers to prepare them for automation. Read more

Watching dough rise

By Inc. staff | Jan 1, 1991

Teaching employees the dollar consequences of alienating customers. Read more

Out of the Ordinary

By Joshua Hyatt | Dec 1, 1990

Profile of an Inc. 500 CEO who turned around a no-growth roofing business. Read more

Servicing customers

By Inc. staff | Dec 1, 1990

Resource guide to setting up an effective customer service policy. Read more

Ideas in Motion

By Inc. staff | Nov 1, 1990

Suggestions on where to place your suggestions box. Read more

Prove It!

By Elizabeth Conlin | Oct 1, 1990

Seattle ad agency offers a money-back guarantee to its clients. Read more

Most Valuable Players

By Inc. staff | Oct 1, 1990

Company builds customer loyalty by hosting a baseball program. Read more

You Get What You Pay For

By Paul B. Brown | Oct 1, 1990

Charging higher prices for customers who require more service. Read more

Mobile Service

By Inc. staff | Sep 1, 1990

Training and service company hits the road with a training equipped motor home. Read more

How to Spend Your Summer Vacation

By Teri Lammers | Jul 1, 1990

Inc.'s guide to great company tours. Read more

Return Engagements

By Paul B. Brown | Jul 1, 1990

How to turn that first-time customer into a lifetime buyer. Read more

Service Busters

By Elizabeth Conlin | Jun 1, 1990

A telecommunications company uses a helicopter to make emergency repair visits. Read more

All Together Now

By Inc. staff | Jun 1, 1990

An ice cream and mail-order candy shop promotes reading in community schools by giving away ice cream. Read more

Attitude Adjustment

By Inc. staff | Jun 1, 1990

Employees at a computer company have to put a quarter in box every time they catch themselves criticizing a customer. Read more

Putting Customers to Work

By Bruce G. Posner | Jun 1, 1990

Why customers may be your star employees. Read more

Surviving on Chaos

By Joshua Hyatt | May 1, 1990

A company turns itself around after its product is turned away by foreign buyers. Read more

Customer As Partner

By Inc. staff | May 1, 1990

Before going into production, a company chairman talks with buyers and lets them shape the final product. Read more

Roadside Research

By Elizabeth Conlin | Apr 1, 1990

Before opening a new store, Stew Leonard conducted a market research test along the roadside in Danbury, CT. Read more

Fast Track

By Elizabeth Conlin | Apr 1, 1990

Entrepreneur owns three railroad cars and uses them to entertain customers and employees. Read more

Instant Gratification

By Inc. staff | Apr 1, 1990

A franchiser gives excellent service to his franchisees by calling to say: 'Give me one thing to do for you.' Read more

Customer Satisfaction

By Inc. staff | Mar 1, 1990

CEO allows assembly line workers to explain his product to potential customers. Read more

Lunching In Style

By Inc. staff | Jan 1, 1990

Company establishes good relations with its customers by sending them limousine-chauffeured lunch invitations. Read more

Cooking Up Sales