3 Ways to Tap Into Your Customers' Network
Connecting with customers is critical to business growth. Here's how you can develop stronger bonds that benefit both sides. Read more
Customers
Recent Customers Articles
Facebook’s Lobbying Operations 'Built for Battle'
The social media giant has a clever plan to make friends and influence people in the nation's capital. We dig inside the operation's five-point strategy. Read more
3 Ways to Create a Powerful Organic Growth Machine
Put your customers in control and you'll grow your business faster and more efficiently than ever before. Here's how. Read more
Need Customer Service Help? There’s a Bot for That
Online customer service 24/7 can be hard to swing on a small business budget. But there is another solution. Read more
What a 9-Year-Old Can Teach You About Selling
If you want your conversations to have a real impact, you need to simplify your message. Read more
How to Deal with Late Payments
When times are tough, customers take longer to pay their bills. You can count on it. Veteran entrepreneur Norm Brodsky says that's the wrong time to start th... Read more
How to Avoid the Upgrade Backlash
Sure, you can upgrade your product, but can you make your current customers actually like it? Turns out, it's a bit trickier than we thought. Read more
Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Relationship Advice: 5 Ways to Ruin Trust
Jargon and inside jokes can undermine a budding relationship with clients, vendors, prospects, or even co-workers. Read more
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis. Read more
Don't Discount: Here's Why
Emphasize the virtues of your product or service, rather than the price. It will keep your competitors at bay, and your customers close. Read more
How 2 Software Engineers Built GrubHub 
Matt Maloney and Mike Evans founded GrubHub, an online restaurant delivery service, in Chicago in 2004. Since then, they've expanded into 300 cities, and rai... Watch video
Sales: Art of Convincing is Dead
Why you can no longer convince someone to buy something that's not in his best interest, and what you can do about it. Read more
You Can’t Make Unfriendly People Friendly
Customer service is a tough job. Don't make it more difficult by hiring the wrong people. Read more
6 Keys to Building a Service Culture
If you don't take care of your customers, someone else will. Start by taking these six steps. Read more
6 Easy Ways to Reduce Stress
Workplace stress is not inevitable. Here are some simple techniques to lower your own levels. Read more
The New Rules of Customer Engagement
Goodbye, customer touch-points. Hello, ongoing, meaningful contact that actually drives revenue. Here's what you need to know to be more engaging right now. Read more
3 Rules for Building Business Relationships
Are you generating the most value from your professional relationships? Here are three ways to quickly inject some life into your network. Read more
We Just Lost a Big Client. What to Do
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read more
How to Achieve True Job Security
If all you are is what you do, you have no job security. Nada. Zilch. Here's what really matters. Read more
Make Room for the Chief Customer Officer
Make room at the top of your team: Behind the rise of the chief customer officer. Read more
Loyal Customers, One Box at a Time
Subscription commerce helps businesses turn one-time buyers into repeat customers. Read more
When Rivals Can Be Partners
Lara Miller shares resources with other eco-friendly designers in Chicago, and competes on a global level. Watch video
