Customer Service Pop Quiz: Be Your Own Customer
When it comes to customer service, it's easy to assume that if there aren't any complaints, there's no need to improve it. Big mistake. Read more
Customers
Recent Customers Articles
Great Product? That's Just the Start
Boost customer loyalty, create marketing opportunities, and shorten the sales cycle--without spending much doing it. Here's how. Read more
Friday Fail: Customers Who Won't Pay
Tired of success stories? Every Friday on Inc.com we bring you epic tales of failure and shame. This week: worst excuses from delinquent customers. Read more
Relationship Advice: 5 Ways to Ruin Trust
Jargon and inside jokes can undermine a budding relationship with clients, vendors, prospects, or even co-workers. Read more
Customer Service: 5 Rules for Handling Complaints
The Internet gives angry customers a megaphone; even one angry one can do a lot of damage. Here's how to defend your company and defuse a crisis. Read more
Don't Discount: Here's Why
Emphasize the virtues of your product or service, rather than the price. It will keep your competitors at bay, and your customers close. Read more
How 2 Software Engineers Built GrubHub 
Matt Maloney and Mike Evans founded GrubHub, an online restaurant delivery service, in Chicago in 2004. Since then, they've expanded into 300 cities, and rai... Watch video
Sales: Art of Convincing is Dead
Why you can no longer convince someone to buy something that's not in his best interest, and what you can do about it. Read more
You Can’t Make Unfriendly People Friendly
Customer service is a tough job. Don't make it more difficult by hiring the wrong people. Read more
6 Keys to Building a Service Culture
If you don't take care of your customers, someone else will. Start by taking these six steps. Read more
6 Easy Ways to Reduce Stress
Workplace stress is not inevitable. Here are some simple techniques to lower your own levels. Read more
The New Rules of Customer Engagement
Goodbye, customer touch-points. Hello, ongoing, meaningful contact that actually drives revenue. Here's what you need to know to be more engaging right now. Read more
3 Rules for Building Business Relationships
Are you generating the most value from your professional relationships? Here are three ways to quickly inject some life into your network. Read more
We Just Lost a Big Client. What to Do
Learn from four big mistakes. Then get up, dust off, and jump back in the game. Read more
How to Achieve True Job Security
If all you are is what you do, you have no job security. Nada. Zilch. Here's what really matters. Read more
Make Room for the Chief Customer Officer
Make room at the top of your team: Behind the rise of the chief customer officer. Read more
Loyal Customers, One Box at a Time
Subscription commerce helps businesses turn one-time buyers into repeat customers. Read more
When Rivals Can Be Partners
Lara Miller shares resources with other eco-friendly designers in Chicago, and competes on a global level. Watch video
Selling Your Own Creation
Lara Miller says the reward is when she sees people wearing her designs. Watch video
Who Are Your 'Pilot' Customers?
Before investing heavily in a new line of business, it’s important to identify customers who can help you learn quickly about what works and what needs twe... Read more
Get Closer to Key Customers
What are you doing to maintain and strengthen your relationships with your key accounts? Read more
Defend a Higher Price: 3 Steps
You can charge more than your competition once you learn how to make price irrelevant. Here's how. Read more
Better Online Customer Service
Perfect your customer service, and your retention. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Angie Hicks, founder of Angie's List. Watch video
Keep Your Customers Coming Back
While results and ROI may be critical to keeping clients, building positive relationships proves to be the most important. Read more
The 5 Smartest Things to Say to an Angry Customer
Forget trying to "win." Instead, make the customer feel you're working together to make things right. Read more
5 Signs You're Out of Touch With Your Audience
Are you relevant? (Are you sure?) Here are the top warning signs you may be alienating your customers. Read more
How to Be Popular at Work
If you want to be appreciated at work, make sure everyone else feels welcome. Read more
Problem-Solving: What Your Style Says About You
Which problem-solving technique do you use? Here's four examples--as well as what each conveys about you and your company (for better or worse). Read more
Turn Giveaways Into Revenue Opportunities
Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Arjun Arora, founder of ReTargeter.com, an ad serving company. Watch video
How to Use Foursquare to Get Customers
How "hyper-local" targeting of prospective customers can help your business. Tips from Scott Gerber, founder of the Young Entrepreneur Council, and Joe Meyer... Watch video
5 Worst Things You Can Say to a Customer
Never let these phrases pass the lips of your customer service team. Read more
How Diapers.com Gets Customers Coming Back
Marc Lore and Vinit Bharara lure moms to their websites to buy diapers, soaps, and other essentials. Quick delivery, simple experience, and good customer ser... Watch video
Sprinkle Some Pixie Dust: User Experience
The secret to winning fans and pleasing customers might just be simplicity of design. We talked to a trio of user-experience pros about how they create intui... Read more
So You Lost Your Biggest Customer ...
Use these 5 simple steps to win back a customer who has jumped ship to another vendor. Read more
How Robust Is Your Customer Pipeline?
A formulaic approach to building a prospect list will help you decide quickly whether a new business has enough potential for growth. Read more
