How to Get the Best Crowd at Your Event
Looking for influential consumers who are interested in your brand to attend your next big company event? Here's how. Read more
Customers
Recent Customers Articles
7 Finishing Touches for Your Customer Service Strategy
Want flawless customer service? For starters, don't dismiss personality flaws, no matter how impressive the technique. View slideshow
The Earthquake Entrepreneur
The disaster in Japan has put the spotlight on businesses that provide earthquake detection technology, plus the rest of the day's news. Read more
Amid Customer Complaints, an Inc. 500 Company Closes
A web-design company that ranked No. 22 on the Inc. 500 just four years ago shut its doors this week, leaving customers wondering why. Read more
Jonathan Fields, Author of Career Renegade 
Jonathan Fields is an entrepreneur, small business consultant, former hedge-fund lawyer and the author of Career Renegade . Watch video
Reaching Your Target Market
Norm Brodsky offers his advice on how to attract more of the right kind of customers. Read more
The Secret to Great Customer Service
Tips from Zappos, Ritz-Carlton, Nordstrom, and more on how to dazzle and delight your customers Read more
Learning From the Customer
Bill Crutchfield has been perfecting customer service for 30 years, and he credits his customers with teaching him everything. Read more
How to Provide Great B2B Customer Service
Providing great customer service can be an effective strategy to beat out larger competition. Read more
A Customer Service Makeover
Seven tips on how to completely transform your company's customer service Read more
Editor's Letter: With a Smile
Exploring the connection between company culture and customer service Read more
Customer Service, by the Numbers
A breakdown of customer service statistics from Crutchfield, an awesome electronics retailer in Virginia View slideshow
Tactics Are the New Strategy
Strategic management can be a huge time drain for managers. Why not just ditch the conventional wisdom and go with your intuition in order to innovate once i... Read more
What Makes a Great Restaurant Host
Front-of-house hiring tips from Marea's Michael White, Comme Ca's David Myers, and Blue Ribbons' Eric and Bruce Bromberg. Read more
How to Turn Disaster Into Gold
When one of our products malfunctioned, thousands of stranded customers erupted in fury. Yet we came out of the crisis more credible than ever. Here’s what... Read more
How to Host a Customer Event
Events for customers are a throwback to the days when a handshake was more meaningful than a text alert. An event done right can be just as valuable today, b... Read more
How to Build Better Business Relationships
Whether you realize or not, relationships are the fuel that feeds the success of your business. Here's how to make ones that last. Read more
How Groupon Can Boost Your Company's Exposure
Looking for a cash influx? This isn't it. But savvy entrepreneurs share their tips for earning exposure and new clients by working with Groupon. Read more
11 Best Web Analytics Tools
Every company, regardless of size, requires multiple tools to understand the performance of its website, happiness of its customers and gain key context from... Read more
How to Manage Client Expectations After You Close a Sale
So you've just landed a new client. Now what? Here's how to manage customer expectations and communicate effectively so that the early days after a sale go s... Read more
How to Expand Without Losing Your Indie Culture
When your company is growing fast, keeping it true to its roots is tricky. How can you expand without selling out? Read more
2011: The Year Social CRM Goes Mainstream
The University of Toronto’s Rotman School of Management recently held a three-day course called "Managing Customer Engagement Using Social Media and CRM." ... Read more
Paul Spiegelman, Founder of the Beryl Cos.
Founder of the Dallas-based health care call center business, Paul Spiegelman shares his tips on building a corporate culture that delivers exceptional custo... Watch video
Handling Off-the-Menu Requests
I have a friend who always, always has to request something special when she orders at a restaurant. Yes, she'd like the cheeseburger, but can she have th... Read more
The New Rules of Handling Customer Complaints
We've compiled eight expert tips for dealing with the toughest customers. Here's how it's done right. Read more
Will Elaine's Still be Elaine's?
The de facto living room for luminaries might never be the same without the colorful front-of-house personality. Read more
Move Over, Snuggie
Each day, Inc.'s reporters scour the Web for the most important and interesting news to entrepreneurs. Here's what we found today: ... Read more
More Than a Moving Company
Larry O'Toole says Gentle Giant Moving is a people and leadership development company providing high-end customer service. Read more
Chris Brogan on Making Your Business Trustworthy
The author of Trust Agents and founder of New Marketing Labs talks about using the social web to build strong relationships and make your business v... Read more
A Textbook Case of Great Service
A carafe of musty Syrah gave the staff at Bouchon, Thomas Keller's popular Napa Valley bistro, a chance to show our blogger how the pros deliver exceptional ... Read more
Making Customers Work Harder
Momofuku Ko in New York City and Gjelina in Los Angeles draws crowds by playing hard to get. Read more
5 Secrets of Top Maitres D'
When you make a reservation at a restaurant, how much does the maitre d' know about you? Quite a bit, probably. And we're not just tal... Read more
The Pirate's Life for You
Each day, Inc.'s reporters scour the Web for the most important and interesting news to entrepreneurs. Here's what we found today:
Tapping Customers for Product Ideas
E-commerce company Volusion designed a system for collecting customer feedback — and turning it into new products. Read more
The Power of Loyalty-Card Apps
A look at four companies working to reinvent customer loyalty programs Read more
